Night Auditor

Spirehotels; Gloucester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A well-known hospitality company in Gloucester is looking for a Night Auditor to provide exceptional service and ensure seamless guest experiences. The role involves managing guest check-ins and check-outs, preparing financial reports, and resolving guest concerns. Candidates should possess strong customer service skills, attention to detail, and prior experience in hospitality services. A high school diploma is required, and knowledge of PMS systems is preferred.

Benefits

Early pay or earned wage access

Dental and vision benefits

Matched 401K

Paid time off

Wellness programs

Hotel discounts

Qualifications

• 1-year experience as a Guest Services Agent required.
• Hotel experience preferred.
• CPR/First Aid Certification.

Responsibilities

• Deliver unparalleled service to guests and resolve concerns.
• Prepare daily Food & Beverage revenue reports.
• Conduct check-ins and check-outs efficiently.

Skills

Attention to detail

Customer service

Mathematical skills

Computer skills

Education

High school diploma or equivalent

Tools

PMS systems

Microsoft Suite (Outlook, Word, Excel)

Job description

Centrally located on Boston’s North Shore, our hotel is perfectly situated near Salem, Gloucester, Rockport, and Cape Ann. Stay with us to visit the Salem Witch Museum, House of Seven Gables, or all of the culture and charm that the city of Boston offers! Our Ithaki Restaurant is sure to delight and is a favorite of locals. 183 Rooms, 10,000 sq. ft. event space, Ithaki Modern Mediterranean Restaurant.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive part‑time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS (get paid before payday), dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short‑ & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you’ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next‑day operations will elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Rate of pay: $18.50 per hour

Scheduled time typically 11pm‑7am - seeking open availability

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
• Efficiently conduct check‑ins, check‑outs, and promptly answer phone calls with professionalism and courtesy
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push or pull 10 lbs.
• Primarily standing for majority of shift
• Standing and moving about in the guest services and restaurant/bar areas throughout the shift

Qualifications

• High school diploma or its equivalent
• Hotel experience preferred
• 1-year experience as a Guest Services Agent required
• Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
• Basic mathematical skills to prepare financial reporting
• Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
• CPR/First Aid Certification
• Previous experience with hotel PMS systems a plus. Example: OnQ

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.