Neighbourhood Officer

Housing Quality Network; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A housing association in Leeds is seeking a dedicated Neighbourhood Officer to join their Area Team. The successful candidate will manage a portfolio of homes, act as a key contact for customers, and ensure high-quality service delivery. Responsibilities include handling customer inquiries, liaising with teams, conducting estate inspections, and addressing tenancy issues. Required are proven skills in housing management, strong communication, and the ability to complete administrative tasks accurately. This position offers an opportunity to grow within a purpose-driven organization.

Qualifications

• Proven experience in housing management and/or delivering care and support services.
• Confident communicator with a customer-focused mindset.
• Strong track record of completing administrative tasks accurately.

Responsibilities

• Act as the main interface between the association and the customers.
• Take ownership of customer enquiries and ensure they are resolved efficiently.
• Collaborate with internal teams and external agencies to improve community wellbeing.

Skills

Experience in housing management

Customer-focused communication

Attention to detail

Computer navigation

Commitment to improvement

Job description

Do you have experience in housing management and want to help people make a home?

Leeds Federated is seeking a dedicatedNeighbourhood Officerto join our Area Team. In this role, you’ll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You’ll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.

What you’ll do:

• Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
• Provide support that recognises and responds to the needs of individuals and communities
• Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
• Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns
• Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
• Let empty homes within our guidelines of creating sustainable communities
• Collaborate with internal teams and external agencies to improve community wellbeing
• Use feedback and performance data to drive service improvements and customer satisfaction.

What we’re looking for:

• Proven experience in housing management and/or delivering care and support services
• A confident communicator with a customer-focused mindset
• Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
• Able to navigate computer-based systems
• Committed to continuous improvement and delivering high-quality outcomes
• Holder of a valid UK driving licence
• Able to travel and work from various locations as required

If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today!

Closing Date

20th January 2026

Interviews Date

29th / 30th January 2026

We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.