National Operations Centre Advisor

Ward Security Limited; Chatham; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading security services provider in Chatham is seeking a proactive CCTV Advisor to join their National Operations Centre. The role involves monitoring alarms, dispatching mobile teams, and maintaining incident records. Ideal candidates should hold a valid SIA CCTV Licence and possess strong communication and IT skills. This position offers competitive pay and various benefits including financial support for SIA licensing and a company pension scheme. This is an excellent opportunity for those eager to grow within a dynamic security environment.

Benefits

Financial support for SIA licensing

Company Pension Scheme

Life Assurance benefits

Career progression opportunities

Discounted gym memberships

Qualifications

• Must have a Valid SIA CCTV Licence.
• Experience in a control room or security coordination role is a plus.
• Strong verbal communication and written reporting skills are essential.

Responsibilities

• Monitor multiple CCTV systems and alarms across client premises.
• Respond to alerts and dispatch mobile officers as needed.
• Maintain accurate logs and incident records using control room software.

Skills

Strong verbal communication skills

Attention to detail

Ability to remain calm during incidents

Tech-savvy with basic IT knowledge

Education

Valid SIA CCTV Licence

Experience in control room or security coordination role

Job description

We are seeking a highly organised and proactive CCTV Advisor to join our National Operations Centre (Control Room) team. You’ll be at the heart of our operations monitoring CCTV and alarms, dispatching mobile teams, and supporting live incidents across a wide client base. This role is ideal for those with strong attention to detail, positive attitude, clear communication skills, and the flexibility for working hours.

Job Title: Control Room Advisor – known internally as NOC Advisor
Pay Rate: £13.70
Shift Pattern: Dayshifts 4 on 4 off
Location: Chatham, Kent (HQ)
Role Requirements: Must have a Valid SIA CCTV Licence

Benefits Include:

• Financial support for SIA Licensing and renewals
• Company Pension Scheme
• Life Assurance benefits
• Career progression, training, and development opportunities

Additional benefits via our ReWard membership:

• Discounted gym memberships
• Savings at major retailers and travel providers
• Restaurant and supermarket vouchers
• Cinema tickets
• Access to a 24/7 Employee Assistance Programme

Main Duties:

• Monitor multiple CCTV systems and alarms across client premises
• Respond to alerts and dispatch mobile officers as needed
• Maintain accurate logs and incident records using control room software
• Liaise with clients and internal teams professionally
• Follow strict data protection and escalation protocols
• Deliver clear and detailed handovers between shifts

Must Haves:

• Valid SIA CCTV Licence
• Experience in a control room or security coordination role
• Strong verbal communication and written reporting skills
• Ability to remain calm, alert, and responsive during critical incidents
• Tech-savvy with basic IT knowledge (incident logging, CCTV software, emails)
• Flexible, reliable, and able to cover shifts at short notice
• A team player with the confidence to make independent decisions

Who We Are:

Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1500+ of our amazing people operating nationally.

Why Work For Us?

Apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.

We strongly believe in growing our own talent, and we provide opportunities through our in‑house Training Academy, our Leadership Development Programme, online eLearning and development programmes for a career path.

To support the wellbeing of our people we have an in‑house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal‑opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.