NARS Retail Manager - John Lewis Milton Keynes (37.5 Hours)

Shiseido Co.,Ltd; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading cosmetics company in Milton Keynes is looking for a Retail Manager to inspire and lead a small team. Responsibilities include driving sales and fostering customer relationships. Ideal candidates should have strong retail management experience and effective communication skills. The position offers competitive benefits including holidays, commission schemes, and a contributory pension.

Benefits

30 days holiday

Generous discretionary commission scheme

Contributory pension scheme – 5% employer contribution

Generous product allocation & discount

Enhanced parental allowance

Life assurance up to 2x your salary

Qualifications

• Demonstrable retail management experience is essential.
• Experience in makeup artistry, ideally with a qualification is preferred.
• Excellent communication skills are a must.

Responsibilities

• Motivate and inspire the team to achieve customer engagement.
• Drive business through KPI management and accountability.
• Build strong customer relationships to increase brand loyalty.

Skills

Retail management experience

Artistry experience

Effective communication

Coaching and development

Sales target driving

Job description

NARS Retail Manager - John Lewis Milton Keynes (37.5 Hours)

Reports to: Area Sales & Education Manager NARS

Job Location: John Lewis, Milton Keynes

Contract type: Permanent Contract, 37.5 hours per week over 5 days

MISSION

NARS inspires self‑expression, creativity and artistry – bringing high‑fashion, high‑style and forward‑thinking to beauty. As a Counter Manager you will bring this vision to our customers on counter. Your passion for artistry, service and leading people is key; we are looking for someone who is confident and experienced in managing a business, coaching and developing a team and ready to embody the NARS way in everything they do.

We are part of the Shiseido Group; joining NARS you will receive innovative, artistry‑led training, a generous discount on award‑winning products and the chance to be part of a fast‑growing brand – you join an incredible group network of brands where developing our people is at the heart of our business.

ABOUT SHISEIDO

Founded in 1872 in Japan, Shiseido Group is one of the top 5 leading cosmetics companies. With 120 countries, 42,000 employees and 70 nationalities, we offer skin‑care, makeup and fragrance brands with a projected turnover over £7bn in 2022. We are committed to “Beauty Innovations for a Better World.” Shiseido UK & Ireland leads the digital acceleration agenda and is continually reinventing its retail footprint. Our growth strategy follows four strategic streams:

• Leverage our unique portfolio of beauty brands across all three categories
• Stay agile and capture new retail opportunities
• Customer‑driven decisions
• Create a great place to work in beauty

ABOUT NARS

Created in 1994 in New York by visionary makeup artist François NARS, NARS Cosmetics is a leading and respected brand in makeup artistry.

Main Responsibilities

You will inspire and motivate your small team to be the best they can, everyday. Through your leadership you will develop the team to deliver our customer engagement approach and create strong connections with our customers through brand history and high‑performance formulas, encouraging them to identify and maximise sales opportunities. You’ll be empowered to take accountability for driving your business. Thinking outside the box, you’ll use your networking skills to connect with external partners to recruit new customers whilst engaging existing customers and securing brand loyalty to NARS and you as an Artist.

We’ll ensure you have all the tools you need to achieve your goals, and you’ll partner closely with your Area Manager, Education and HR to build a business plan that will drive those KPIs across your team and deliver results. As a NARS Artist and Account Manager, you have the power to change the way a client feels about themselves through your actions, communication and the connections that you make. This will be your daily commitment to your clients and yourself.

Profile / Qualifications

• Demonstrable retail management experience
• Strong experience in artistry, ideally with a qualification
• Ability to communicate effectively with Area Manager on business performance
• Ability to drive KPIs and sales targets within the team
• Excellent communicator
• Experience in coaching and developing others
• Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

The Benefits You’ll Love

• 30 days holiday, including bank holidays, increasing with service
• Generous discretionary commission scheme
• Contributory pension scheme – 5% employer contribution
• Generous product allocation & discount
• Enhanced parental allowance
• Life assurance up to 2x your salary
• Employee referral bonuses
• Access to Retail Trust
• Annual performance and development reviews so you know your career is going in the right direction

At Shiseido, we are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability, religion, or any other characteristic protected by law. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. We are happy to support disabled applicants with adjustments during your application. As part of the disability confident scheme we guarantee to interview all disabled applicants who meet the minimum criteria for the position.

Position Reference Number: 16288