Motor Claims Specialist – Customer Service

Acorn Group; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A financial services company is seeking a Customer Service Claims Handler in Liverpool to manage motor claims and deliver outstanding customer service. This role involves working closely with teams to fulfill customer needs and ensure satisfaction. Ideal candidates will demonstrate effective communication skills and have relevant experience in claims or customer service environments. The position offers a starting salary of £25,877 and a performance-related annual bonus, with flexible working options.

Benefits

35 days' holiday

24/7 mental health support

Career development opportunities

Flexible benefits

Hybrid working options

Qualifications

• Experience in a claims or customer service environment.
• Strong focus on teamwork and collaboration.
• Attention to detail in all tasks.

Responsibilities

• Manage a portfolio of customer repair claims.
• Conduct thorough indemnity investigations.
• Ensure accurate payments and communication with customers.

Skills

Relevant experience in a claims environment

Ability to work in a culture of openness

Teamwork skills

Attention to detail

Great customer service skills

Professionalism and resilience

Motivated self-starter

PC literate

Job description

A financial services company is seeking a Customer Service Claims Handler in Liverpool to manage motor claims and deliver outstanding customer service. This role involves working closely with teams to fulfill customer needs and ensure satisfaction. Ideal candidates will demonstrate effective communication skills and have relevant experience in claims or customer service environments. The position offers a starting salary of £25,877 and a performance-related annual bonus, with flexible working options.