Mobile ICT Field Support Engineer – 1st/2nd Line

Volkerrail Group; Hoddesdon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading contracting group in the UK is looking for an ICT Field Support Engineer to provide 1st & 2nd line technical support for over 4,000 users. The role involves troubleshooting hardware/software issues, supporting network connectivity, and managing user accounts. The ideal candidate has A Level education, strong skills in Microsoft Office 365 and Windows 10/11, and a customer-focused mindset. Competitive rewards and benefits are offered, including the option to buy annual leave and private medical care.

Benefits

Competitive salary

Private medical care

Pension

Life Assurance

Cycle to Work scheme

Training and development opportunities

Qualifications

• Demonstrable commercial networking experience.
• Experience of site set up and hardware repairs.
• Hands-on knowledge of Active Directory and hardware provisioning.

Responsibilities

• Deliver 1st & 2nd line technical support on-site and remotely.
• Troubleshoot hardware and software issues across various devices.
• Support network connectivity and install/configure systems.

Skills

Microsoft Office 365

Windows 10/11

networking experience

troubleshooting

Active Directory

customer service

Education

A Level education or equivalent

Job description

A leading contracting group in the UK is looking for an ICT Field Support Engineer to provide 1st & 2nd line technical support for over 4,000 users. The role involves troubleshooting hardware/software issues, supporting network connectivity, and managing user accounts. The ideal candidate has A Level education, strong skills in Microsoft Office 365 and Windows 10/11, and a customer-focused mindset. Competitive rewards and benefits are offered, including the option to buy annual leave and private medical care.