Medical Education Administrator

NHS; Gateshead; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading healthcare provider in Gateshead is seeking an Administration Support for the Medical Education Team. The successful candidate will be responsible for providing administration support to ensure the delivery of training for medical staff. Ideal applicants will possess NVQ 3 level education and have experience in customer-focused services. This role demands excellent communication, organization, and IT skills, especially in Microsoft Office. You'll assist in managing educational programs and support doctors in their training, contributing to the quality of medical education in the region.

Benefits

Health and wellbeing initiatives

Staff support networks

Qualifications

• Experience of delivering high quality, customer focused services.
• Experience in a busy administrative environment.
• Ability to manage a high workload and work under pressure.

Responsibilities

• Provide administrative support to the Medical Education team.
• Assist with data collection for trainee numbers and evaluations.
• Support the delivery of educational activities within the department.

Skills

Customer service focus

High-quality service delivery

Excellent communication skills

Organizational skills

Team collaboration

Education

Educated to NVQ 3 level or equivalent

Qualification in information technology (ECDL or equivalent)

Tools

Microsoft Office packages

Internet applications

Job description

In this role, as part of the Medical Director Directorate, you will provide administration support to the Medical Education Team in order that the local provision of education and training for all medical staff is to the standard required by the regulatory bodies including the General Medical Council, Health Education England North East, Royal Colleges and Higher Education Institutions.

Main duties of the job

• Administrative support to the Medical Education team
• Effectively use Word, Excel, Outlook etc. generating graphs, charts, diagrams and reports as and when required
• To provide admin support to ensure effective implementation of the administration of the Foundation Programme curriculum for all F1 and F2 doctors in training.
• To assist with the administration support to the annual Shadowing and Induction Programme and ARCP assessment panels as directed by senior members of the Medical Education Team
• To assist with the collection and collation of data as and when required e.g. trainee numbers, teaching hours, teaching attendance, satisfaction and delivery
• Assist with the reports on evaluation of teaching feedback.
• Assist with the production of feedback summaries from postgraduate and undergraduate teaching sessions for the Consultant, Junior Doctors and other healthcare professionals including calculating percentage response rates.
• Assist with monthly Doctors in Training induction
• Assist the medical education coordinators in delivery of Undergraduate, Foundation and Postgraduate education administration.
• Assist with the processing of study leave requests for all senior medical staff.
• Assist with the delivery and organisation of all the educational activities within the department.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our Armed Forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

Please see attached the vacancy job description and personal specification attached for further details.

Person Specification

• Educated to NVQ 3 level or equivalent. Good basic education to GCSE level (including English and Maths).
• Qualification in information technology ie ECDL or equivalent experience
• Experience of delivering high quality, customer focused services, including dealing with complex queries and managing difficult customers
• Experience of working within a busy administrative environment
• Experience of positively managing own workload and actively contributing to team activities
• Experience and a high level of competence of IT skills, including use of software (Microsoft Office packages), internet applications and a range of information resources
• Excellent interpersonal and communication skills (verbal and written) including an ability to communicate at all levels professionally and courteously using tact and diplomacy
• Excellent organisational, time management and prioritising skills, including the ability to manage a high workload and work under pressure with minimum supervision
• Ability to work as part of a team, sharing information and supporting team decisions
• Experience of working within an educational environment or a workforce development structure
• Experience of working in Medical Education
• Knowledge of the UK Foundation Training Programme

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.