Marketing & Business Support Manager

Cratus Communications Limited; Southampton; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A dynamic communications agency in Southampton is seeking a Marketing & Business Support Manager to streamline marketing efforts and provide business support. The successful candidate will oversee marketing communications, assist with events, and act as the first-line IT support within a collaborative environment. Responsibilities include improving processes and supporting teams using various digital tools. The role offers 28 days of leave, flexible working options, and a vibrant office atmosphere.

Benefits

28 days annual leave

Flexible and hybrid working options

Private medical insurance

Qualifications

• Comfortable working independently and in teams.
• Experience supporting marketing and communications.
• Ability to juggle multiple priorities and improve processes.

Responsibilities

• Support marketing and communications activity with email, social media, and website.
• Act as first-line IT support for the business.
• Assist with onboarding and offboarding processes.

Skills

Organised

Proactive

Tech-confident

Strong attention to detail

Clear communicator

Tools

HubSpot

CRM systems

Job description

We're more than an agency. We're change makers .

Closing Date : 28/02/2026

Reference : MKG MAN

About the role

We’re looking for an organised, proactive and tech‑confident marketer to join our team as Marketing & Business Support Manager.

This is a pivotal, hands‑on role at the heart of the business. You’ll work closely with colleagues across the company, keeping our systems running smoothly, supporting marketing and communications activity, and providing practical business support that helps everyone do their best work.

You’ll be someone people naturally turn to for help, solutions and organisation – comfortable juggling priorities, improving processes and getting stuck in wherever needed.

What the role entails

Marketing Support

• Support marketing and communications activity across the business with email, social media and the website
• Support teams to use the CRM effectively, improving consistency, data quality and reporting
• Create, schedule and send marketing emails via HubSpot
• Draft and schedule social media posts and update website content
• Deliver light design work using templates and brand guidelines
• Support internal communications and marketing administration
• Assist with the production of podcast series

Events Support

• Support the planning and delivery of events and webinars of varying size and scope
• Assist with coordination of client dinners, roundtables and internal events
• Support the company’s presence at major industry events and conferences
• Help manage event logistics, communications and collateral

IT & Systems Support

• Act as first-line IT support for the business, troubleshooting day‑to‑day issues and liaising with external providers where required
• Support the set‑up, maintenance and access management of company systems and software
• Assist with onboarding and offboarding from an IT and systems perspective

Business Support

• Assist with onboarding and offboarding processes, including coordination, documentation and internal communications
• Provide ad hoc administrative and business support to teams as required
• Help maintain tidy, efficient systems for files, documents and shared resources

About you

• Highly organised, proactive and comfortable working across multiple areas
• Confident with IT systems, CRMs and digital tools (HubSpot experience desirable)
• Strong attention to detail with a practical, solutions‑focused mindset
• Comfortable working independently, while enjoying being part of a collaborative team
• Clear communicator who enjoys helping others and improving how things work

The offer

• 28 days annual leave + bank holidays + birthday leave + one volunteering day
• Central London office with great coffee, free snacks and a free on‑site gym with classes
• Flexible and hybrid working options
• Private medical insurance (if permanent)

While we offer flexible working, the successful candidate will need to be available to travel to central London when required and may occasionally be asked to travel further afield to support business activity.

To apply

To apply, please use the form or send your CV and a brief cover letter to [email protected]. We will review applications continuously and the position will be closed when the right candidate has been found.

Please note that due to the volume of applications we may not be able to respond every applicant. If you haven’t heard back from us within three weeks of submission, we haven’t been able to proceed with your application this time.