Maintenance Resource Planner - South West

Algeco UK Limited; Bristol; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading modular solutions provider in the UK seeks a Maintenance Resource Planner to coordinate maintenance activities and enhance customer satisfaction. The role involves managing inquiries, ensuring compliance with safety regulations, and leading team development. Ideal candidates will possess strong communication skills and experience in maintenance planning. Competitive salary and benefits are offered.

Benefits

25 days holiday plus statutory holidays

Holiday buy and sell scheme

Enhanced pension scheme

Life assurance

Medical cash scheme

Qualifications

• Effective communication and collaboration skills.
• Effective time management, managing multiple tasks and prioritising.
• Ability to evaluate situations, identify problems, and find effective solutions.
• Attention to detail: accurately recording information and understanding customer needs.
• People management, leading objective setting, maintaining training records.

Responsibilities

• Plan and coordinate maintenance work with customers and technicians.
• Manage and respond to customer inquiries related to maintenance.
• Leadership of people development, including performance management.
• Raise purchase orders and ensure legal compliance.
• Coordinate with logistics for timely technician attendance.

Skills

Effective communication

Time management

Problem-solving

Attention to detail

People management

Proficient in Microsoft Office

Job description

Maintenance Resource Planner - South West

Location:Bristol Contract Type:Permanent Reference:UK04313

Salary: £CompetitiveHours: Monday to Friday, 37.5 hours.
25 Days a year holiday plus statutory holidays
Holiday buy and sell scheme
Enhanced pension scheme
Life assurance
Medical cash scheme

PURPOSE

The purpose of this role is to plan and coordinate maintenance work with customers and Maintenance Technicians, ensuring compliance with all relevant regulations, standards, and policies. Your direct line of reporting will be to the National Maintenance Manager.

WHAT WE DO

Algeco UK excels in pioneering modular solutions, crafting tailor‑made buildings that effortlessly meet diverse requirements. With an unwavering commitment to customer satisfaction, sustainability, and health and safety, we set the benchmark for delivering adaptable, functional, and visually striking spaces. You will be part of a team driving forward the evolution of construction, empowering clients to succeed while championing environmental responsibility and ensuring the utmost safety for all.

YOUR RESPONSIBILITIES

Health, Safety and Environmental

• Responsible for health and safety and environmental‑related matters, including compliance with safety policy, incident reporting, safety walks and observations to ensure prompt action and mitigation of risk to colleagues, visitors, suppliers, and customers.
• Ensure all activities align to the company’s ‘Five Basic Behaviours’ and ‘Our Life Saving Rules,’ reinforcing good behaviours and correcting where required.

Customer Service

• Point of contact throughout the entire hire contract, to manage and respond to customer inquiries related to maintenance of their hired products. Co‑ordinate with other departments as required to guarantee the provision of efficient and positive service to the customer.
• Address any customer queries, concerns or complaints promptly and professionally, escalating where necessary.
• Keep customers informed of the progress of their maintenance issues, ensuring proactive communi

People Leadership and Development

• You will be comfortable challenging under‑performance where necessary. This includes performance requirements defined for sub‑contractors in our Contractual Terms and Conditions.
• Leadership of people development, encompassing recognition, conduct, capability and performance management, coaching, and mentoring. Setting out Objectives and Progression Plans.
• Submit overtime records, approve holidays, and document absences, and conduct interviews and reviews.
• Ensure training records are maintained, with clarity of the skills matrix, progression opportunities and that the team and individuals know what is expected of them.

Operations Support

• Raise maintenance jobs accurately and timeously.
• Plan works to ensure prioritisation, efficiency and compliance with SLAs.

Administration of non‑lifting RAMS as instructed by Service Support Manager (distribution and archiving).

Efficient communication with Maintenance Technicians, swiftly resolving customer issues and escalating where necessary.

Coordinate with Logistics Team where required, to facilitate timely and efficient on‑site attendance.

Ensure that Technicians have in‑date required certifications.

Ensure that Technicians have in‑date equipment certifications.

Ensure that Technicians are planned to work safely (eg working hours).

Administration

• Raise purchase orders for Technicians and third parties as required.
• Saving all mandatory documents in line with legal requirements and company policies.
• Ensure month end reconciliation is completed.
• Resolve customerinvoicequeriesand deal withsupplierdisputes.

WHAT WE NEED FROM YOU

• Effective communication and collaboration skills.
• Effective time management, managing multiple tasks and prioritising.
• Ability to evaluate situations, identify problems, and find effective solutions.
• Attention to detail: accurately recording information and understanding customer needs.
• People management, leading objective setting, maintaining training records and fostering a positive work culture.
• Proficient in the use of Microsoft Word, Excel & PowerPoint.

DIVERSITY & INCLUSION

Our commitment to equality, diversity and inclusion is more than a wish list. We actively encourage a culture where everyone feels at home. Algeco is a place that brings together the very best people and their unique skills, experiences, abilities.
Research demonstrates that women and underrepresented groups tend not to apply for a job unless they meet all the criteria. However, we encourage applications from anybody who can demonstrate their ability to fulfil the job even if they don’t meet every requirement. We're committed to creating an environment where everyone feels valued, respected and like they belong, regardless of their background or identity and are therefore committed to providing a fair and inclusive recruitment process and will consider all applications on their merits.

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