Luxury Guest Experience Manager

Montcalm East; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel in London is seeking an Assistant Guest Experience Manager to enhance personalized guest journeys. The role includes managing day-to-day operations, resolving guest issues, and ensuring high guest satisfaction. Ideal candidates have management experience in hospitality, especially in 4- and 5-star hotels, and possess excellent communication and interpersonal skills. This position offers a supportive team environment and a competitive salary.

Benefits

Competitive salary

Supportive team environment

Discounted gym membership

28 holidays including bank holidays

Cash-back health benefits

Qualifications

• At least 1-year previous management or supervision experience in a similar role.
• Experience in 4- or 5-star hotels in London.
• Excellent communication, negotiation, and interpersonal skills.

Responsibilities

• Support the delivery of exceptional guest journeys across the hotel.
• Assist managing day-to-day operations to meet customer expectations.
• Handle guest complaints and issues efficiently, ensuring satisfaction.

Skills

Communication skills

Negotiation skills

Management experience

Multi-tasking ability

Results-oriented

Tools

Opera

Job description

A luxury hotel in London is seeking an Assistant Guest Experience Manager to enhance personalized guest journeys. The role includes managing day-to-day operations, resolving guest issues, and ensuring high guest satisfaction. Ideal candidates have management experience in hospitality, especially in 4- and 5-star hotels, and possess excellent communication and interpersonal skills. This position offers a supportive team environment and a competitive salary.