Lobby Host

Portico Corporate Reception Management Ltd; Greater London; On-site; GBP 18,000; Part time

Job summary

A leading corporate reception management firm in Greater London is seeking part-time Lobby Hosts, termed 'customer service superheroes', to enhance the lobby experience. Candidates should possess exceptional customer service skills and the ability to anticipate needs. The role offers a salary of £17,319 per annum for 19.5 hours weekly, along with excellent holiday allowances and unique training opportunities. Join a team that values fun, diversity, and engagement in a vibrant work environment.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Qualifications

• Previous experience in a 5* customer service environment is preferred.
• Experience in retail, hospitality, or as cabin crew is beneficial.

Responsibilities

• Provide exceptional customer service in the lobby area.
• Anticipate occupiers' needs and adapt to various situations.

Skills

Customer service

Multitasking

Adaptability

Job description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in theircareers.

Are you a customer service superhero?

In a world where bad customer service is experienced in all corners of globe…imagine the building you would want to work in…a place that puts people first…a “vertical village” in the heart of London…the stage is set for this building to be the most engaged workplace through people, technology and excellence!

For this truly awesome building to live up to these wonderful expectations, we are recruiting for a new part time team member to join our team of Lobby Hosts… Sorry, did I say Lobby Hosts? I meant customer service superheroes! Who’s job it will be to extinguish the powers of evil, that often emanates in the form of monotonous and robotic service… customer services superheroes assemble!

With a true passion to serve and help, our customer service superheroes will not be tied to a reception desk or a chair. They will roam their domain, using their customer service superpowers to make the lobby a better place… Anticipating occupiers needs as though they can read their minds… utilising their many alter-egos to adapt to the varied styles… and multitasking as though they can be in different places at the same time.

Hours: 19.5 hours between 7am-2pm, from Tues-Thurs
Salary: £17,319 per annum.

Previous experience in a 5* customer service environment, retail, hospitality or ex cabin crew preferred but not essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.