Legal Expenses Insurance Claims Handler

RAC; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading motoring services provider is seeking a Legal Expenses Insurance Claims Handler. You will support customers by assessing and managing claims efficiently and fairly according to policy terms. The role offers hybrid working flexibility with three days at home and two in the office. Ideal candidates will have strong organizational and communication skills, experience in regulated claims environments, and a readiness to learn about legal expenses insurance. The position includes several benefits aimed at enhancing work-life balance and financial security.

Benefits

25 days annual leave plus bank holidays

Pension scheme with 6.5% matched contributions

Access to discount portal

Colleague Share Scheme

Qualifications

• Minimum of 6 months experience in a regulated claims environment is desirable.
• Knowledge of legal expenses insurance products, training will be provided.

Responsibilities

• Review and assess claims, ensuring they meet policy criteria.
• Manage customer expectations throughout the claim process.
• Build and maintain strong relationships with clients and partners.
• Proactively manage billing processes.

Skills

Strong organisational skills

Excellent written and verbal communication skills

Good IT skills, including Microsoft Office

Awareness of Data Protection regulations

Ability to work as part of a team

Commercial awareness

Experience in a regulated claims environment

Knowledge of legal expenses insurance products

Job description

About The Role

We have an exciting opportunity to join our Legal Services Team as a Legal Expenses Insurance Claims Handler. In this role, you’ll be at the heart of supporting our customers, assessing and managing claims for legal expenses insurance, and ensuring they’re handled fairly, efficiently, and in line with policy terms and regulatory requirements.

This is a hybrid position, giving you the flexibility to work three days from home and two days in our Bradley Stoke office.

🔎 What You’ll Do

• Review and assess claims, ensuring they meet policy criteria.
• Refer claims to panel solicitors in line with policy terms, and decline claims where appropriate.
• Manage customer expectations on process and timescales from first contact through to claim conclusion.
• Review documentation and identify missing information needed to complete assessments.
• Provide accurate policy guidance to clients, colleagues, corporate partners, and solicitors.
• Build and maintain strong relationships with clients, solicitors, and partners to continuously improve service.
• Ensure authorised costs and accruals are updated in line with policies to reflect risk exposure.
• Proactively manage billing processes, reconciling data and processing payments accurately and on time.
• Review and challenge bills where appropriate.

🧩 What You’ll Need

• Strong organisational skills with the ability to manage your own workload.
• Excellent written and verbal communication skills.
• Good IT skills, including Microsoft Office.
• Awareness of Data Protection regulations and compliance obligations.
• Ability to work as part of a team and independently to strict deadlines.
• Commercial awareness.
• Experience in a regulated claims environment (minimum 6 months desirable).
• Knowledge of legal expenses insurance products (home or motor) is desirable, but full training will be provided.

🎁 As a Legal Expenses Insurance Claims Handler at RAC, you’ll get benefits that go the extra mile

Earnings That Motivate

Enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.

Tools to Drive Your Future

Get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.

Time Off That Matters

Enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.

Financial Security & Perks

Pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.

Wellbeing That Works for You

Our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.

Extras That Make a Difference

Access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

🟠 We’re Orange Heroes

At the RAC, we never stand still. With a legacy of over 125 years, it’s this restless drive for better that’s earned the trust of over 15 million members and it’s why we’re on a mission to be the UK’s number one motoring services provider.

That commitment to excellence isn’t just felt by our members, it’s echoed by our people too. With a 4.5-star rating on Glassdoor, our colleagues recognise the RAC as a place where ambition, support and authenticity come together.

We’re all about progress powered by people. As an equal opportunities employer, we welcome every background, champion every voice and back your growth every step of the way. At the RAC, individuality fuels innovation and you’re invited to bring your full self to it.