Legal Client Services Executive – Onboarding & Support

JMW Solicitors LLP; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned law firm in Manchester is seeking a Client Services Executive to join its busy team. In this role, you will act as a primary point of contact for clients, providing exceptional service and support for legal inquiries. Applicants should possess excellent communication skills and be well-organized, with a keen attention to detail. This office-based position offers numerous benefits, including generous annual leave and opportunities for personal development.

Benefits

25 days' annual leave plus office closures

Travel Insurance

Private Medical Insurance

Income Protection

Charitable work days

Interest-free travel/parking loan

Qualifications

• Excellent verbal and written communication skills.
• Independently prioritise workloads to meet service levels.
• Meticulous attention to detail in data entry.
• Experience in a similar role within the legal sector is a plus.

Responsibilities

• Communicate effectively with clients across various channels.
• Process client information accurately using Proclaim software.
• Organise workloads and ensure mailboxes are clear daily.
• Assess client viability and onboard them efficiently.

Skills

Excellent communication skills

Well organised

Accurate data entry

Proven track record of meeting KPIs

Tools

Proclaim case management software

Job description

A renowned law firm in Manchester is seeking a Client Services Executive to join its busy team. In this role, you will act as a primary point of contact for clients, providing exceptional service and support for legal inquiries. Applicants should possess excellent communication skills and be well-organized, with a keen attention to detail. This office-based position offers numerous benefits, including generous annual leave and opportunities for personal development.