IT Support Technician

Housing Diversity Network; Norwich; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A community-focused organization is seeking an experienced IT Support Technician in Norwich. This full-time role offers a starting salary of £27,677, increasing to £29,444, with additional benefits including enhanced annual leave, a generous pension scheme, and wellness perks. The ideal candidate will have at least two years’ experience in networking and telephony systems, provide exceptional customer service, and must possess a driving license for travel throughout Norfolk. Join a supportive team dedicated to maintaining robust IT infrastructure.

Benefits

Enhanced annual leave

Generous pension scheme

Employee Assistance Programme

Health Cash Plan

Utilities allowance

Training opportunities

Qualifications

• At least two years’ experience working in networking and telephony systems.
• Experience providing 2nd line support.
• Driving licence and access to own vehicle.

Responsibilities

• Provide day maintenance and support for Broadland Housing hardware.
• Administer Broadland’s Office 365 account, including Exchange and Teams.
• Assist the Senior IT Manager with maintaining and troubleshooting infrastructure.
• Monitor network utilisation and performance.
• Installation, configuration and testing of network equipment.
• Provide 2nd line IT support services.

Skills

2nd line support

Networking

Telephony systems

Hyper V

VoIP

Office 365

LAN/WAN security

Customer service

Job description

IT Support Technician

Agile Hybrid Homeworking (office base Norwich)

Full time, 37 hours a week, Monday – Friday

Starting Salary at £27,677 per annum, with future progression opportunities to £29,444, plus Essential Care User Allowance of £4,373.Alternatively p per annum.

Permanent Contract

About the role

We are recruiting for an experienced IT Support Technician who will provide day maintenance and support for Broadland Housing Connection hardware and deliver exceptional customer service. The role involves:

• Work with the Senior IT Manager to ensure the business has the appropriate infrastructure in place to ensure the strategic objectives of Broadland can be met.
• Administration of Broadland’s Office 365 account including Exchange, OneDrive, SharePoint and Teams.
• Assisting the Senior IT Manager with maintaining, designing and troubleshooting Broadland’s infrastructure.
• Monitoring network utilisation and performance, reporting any issue issues to the Senior IT Manager.
• Installation, configuration and testing of network equipment at new and existing locations.
• To provide 2nd line IT support services.
• Act as a point of escalation for the IT Support Assistant for 2nd karam support ⇐move to second line support
• Maintains and configures Broadland’s unified communications infrastructure.

About You

The successful candidate will have experience providing 2nd line support and at least two years’ experience working in networking and telephony systems. The ideal candidate will have knowledge of Hyper V, VoIP, Office 365, LAN/WAN security and have profound customer service skills. A driving licence and access to own vehicle is essential as travel throughout Norfolk will be required.

Benefits

• Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme.
• Health Cash Plan – claiming for things such as eye tests, prescriptions and other wellness perks.
• Utilities allowance to support hybrid home workers.
• Lots of training opportunities.
• And many more – see our benefits document on our website.

Job Summary

Location: Norwich

Organisation: Broadland Housing Association

Job Type: Full Timecante, Permanent

Salary: £27,677 per annum

Closing Date: Midnight on Wednesday 28 January 2026

Reference ID: 36381

Get in touch

Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly. For more informationophy, call 01603 750109 or email [e-mail].