IT Support Technician

PRM Limited; Lisburn; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading food distribution company in Northern Ireland is looking for an IT Support Technician to provide technical support across multiple sites. This role involves troubleshooting issues, managing IT systems, and ensuring software and hardware are maintained. The ideal candidate will have strong technical skills, the ability to manage multiple tasks, and a commitment to high standards of service. This is a great opportunity for someone looking to grow their IT career in a dynamic environment.

Qualifications

• Proven experience in IT support, preferably in a multi-site organization.
• Ability to manage multiple open tickets and projects simultaneously.
• Strong troubleshooting skills to resolve software and hardware issues.

Responsibilities

• Serve as the first point of contact for IT support.
• Investigate and solve software and hardware issues.
• Document technical knowledge in manuals and notes.
• Manage and maintain the organization's hardware and software.

Skills

Troubleshooting

Technical support

Documenting technical knowledge

Understanding of hardware/software systems

Tools

Office 365

ODBC Reports

Job description

Overview

IT Support Technician (Ref: IST26/02). As an IT Support Technician you will be joining one of the largest distributor of chilled foods throughout Ireland. You will be supporting a broad range of systems and technologies developing a skillset in all areas of IT. The successful applicant will be responsible for ensuring systems are running smoothly and supported to the highest standards. Must be able to perform troubleshooting to resolve IT issues and ensure all support calls and requests are dealt with appropriately and in accordance with defined policies and procedures.

Location: PRM Distribution Lisburn

This is a great opportunity to join us as we embark on the journey to improve, modernise and upscale existing systems by utilising industry leading Sales, Distribution and Logistics technologies.

Key Tasks & Responsibilities

• Serving as the first point of contact for IT support within the multi-site organisation.
• Process support calls and promote use of Helpdesk.
• Prioritising and managing several open tickets and mini projects at one time
• Direct unresolved issues to the next level of support personnel.
• Supporting people whenever they encounter challenges with technical equipment and network devices.
• Knowledge sharing to enable end users to understand how and why certain issues have evolved - especially when users can help themselves or avoid repeat support requests.
• Investigating, diagnosing and solving software and hardware issues.
• Document technical knowledge in the form of notes and manuals.
• Ensure the organisation's hardware and software is adequately maintained
• Repairing equipment and replacing parts
• Installing and configuring computer hardware, software, systems, networks, printers and scanners.
• Planning and undertaking scheduled maintenance upgrades
• Identify and suggest possible improvements on procedures.
• Setting up accounts for staff, ensuring appropriate access rights are assigned to both systems, facilities and security systems.
• Ensure users receive introductory system training while promoting best practice.
• Assign and manage Office 365 user software licences
• Ensure mobile communication sims and smartphones are managed, maintained and comply with security policies.
• Maintain phone system, voicemail and cordless handsets.
• Managing stocks of equipment, consumables and other supplies.
• Create and maintain ODBC Reports.
• Ensure the reliable transmission of EDI.
• To assist the IT Manager with implementing the IT strategy.
• Carry out weekly fire alarm testing throughout the premises.

Equal Opportunity We are an Equal Opportunities Employer

Closing date: Friday 13 Feb 2026 17:00

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