IT Support Engineer

UK Biocentre; Milton Keynes; On-site; GBP 80,000 - 100,000; Full time

Job summary

A non-profit biobanking organization in Milton Keynes seeks an IT Support Engineer to provide hands-on IT support, ensuring end-user satisfaction and system compliance with standards such as ISO 27001. Role involves managing the IT Service Desk and supporting hardware/software operations while fostering a collaborative and innovative work culture. A competitive salary and development opportunities are offered.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Collaborative work environment

Qualifications

• At least 2 years’ experience in a similar IT support role.
• Strong experience with PC/laptop hardware setup and maintenance.
• Good working knowledge of Windows 10/11, Active Directory, OUs and Group Policies.
• Experience with Microsoft 365 / Office applications.
• Experience working with an IT Service Desk system.
• Understanding of user onboarding/offboarding processes.
• Basic knowledge of networking (LAN, switches, Wi‑Fi).
• A solid understanding of IT security principles.
• A proactive, organised approach and strong problem-solving skills.
• A collaborative mindset and excellent communication skills.

Responsibilities

• Providing first-line IT support to end users across the business.
• Managing and maintaining the IT Service Desk, ensuring tickets are logged and resolved accurately.
• Supporting desktop, laptop, and end-user hardware and software.
• Carrying out basic maintenance of servers, networks, and IT services.
• Proactively monitoring systems and escalating issues where needed.
• Supporting user onboarding and offboarding (AD/Microsoft 365).
• Working closely with third-party IT support providers on escalated issues.
• Supporting IT security processes and helping maintain compliance with ISO 27001.

Skills

PC/laptop hardware setup

Windows 10/11

Active Directory

Microsoft 365

IT Service Desk systems

Networking (LAN, switches, Wi‑Fi)

IT security principles

Problem-solving skills

Communication skills

Job description

UK Biocentre is looking for an IT Support Engineer to join our Informatics team and provide high-quality, hands-on IT support across the organisation.

About the Role

This is a varied, fast-paced role where you’ll be the first point of contact for end users, supporting everything from desktops and laptops to core systems, networks and security processes.

You’ll play a key role in keeping our IT services running smoothly, supporting day-to-day operations while also helping to maintain and improve our information security and compliance frameworks, including ISO 27001.

Key Responsibilities

• Providing first-line IT support to end users across the business
• Managing and maintaining the IT Service Desk, ensuring tickets are logged, updated and resolved accurately
• Supporting desktop, laptop and end-user hardware and software
• Carrying out basic maintenance of servers, networks and IT services
• Proactively monitoring systems and escalating issues where needed
• Supporting user onboarding and offboarding (AD/Microsoft 365)
• Working closely with third-party IT support providers on escalated issues and projects
• Supporting IT security processes and helping maintain compliance with ISO 27001 and other relevant standards
• Documenting issues, resolutions and improvements clearly and accurately

What We’re Looking For

• At least 2 years’ experience in a similar IT support role
• Strong experience with PC/laptop hardware setup and maintenance
• Good working knowledge of Windows 10/11, Active Directory, OUs and Group Policies
• Experience with Microsoft 365 / Office applications
• Experience working with an IT Service Desk system
• Understanding of user onboarding/offboarding processes
• Basic knowledge of networking (LAN, switches, Wi‑Fi)
• A solid understanding of IT security principles
• A proactive, organised approach and strong problem‑solving skills
• A collaborative mindset and excellent communication skills

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and further training.
• A collaborative environment that values safety, wellbeing, and innovation.

How to Apply

Please send your CV and cover letter to [e-mail]. Closing date Friday 30th January 2026.

About UK Biocentre

Established by UK Biobank in 2014, UK Biocentre is a mission‑driven, not‑for‑profit organisation at the forefront of biobanking and laboratory services. Our main facility in Milton Keynes encompasses a purpose‑built 70,000 sq ft space dedicated to the management, processing and analysis of biological samples, alongside an additional storage facility in Oxford. We support and facilitate large‑scale biomedical, pharmaceutical, and clinical research studies, enabling life‑changing research across the academic, biotech and pharmaceutical communities.