IT Support Engineer

Peoplebank; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality venue in Greater London is seeking an IT Support Engineer to maintain technology operations and assist staff with IT issues. The role involves providing 1st and 2nd line support, managing critical systems and ensuring cybersecurity. Candidates should have prior IT support experience in hospitality, knowledge of various platforms, and strong customer service skills. Join a community that values individuality and growth. Competitive salary and generous benefits are provided.

Benefits

Competitive salary above market rate

20 days holiday plus additional paid days

50% discount when dining in restaurants

Generous 'Refer a Friend' scheme

24/7 confidential well-being support

Growth opportunities

Qualifications

• Prior experience in IT support within a hospitality environment.
• Strong knowledge of network infrastructure and endpoint management.
• Ability to communicate technical concepts to non-technical users.

Responsibilities

• Deliver 1st and 2nd line IT support for colleagues.
• Support critical business systems including POS and CRM.
• Maintain servers, networks, and cybersecurity defences.
• Implement new systems and provide training to colleagues.

Skills

IT support experience

Network infrastructure knowledge

Customer service skills

Problem-solving capabilities

Tools

Micro Simphony POS

Microsoft 365

Google Workspace

Apple Devices

Job description

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

The Role

We are looking for an IT support Engineer to join our team and play a pivotal role in keeping our technology running seamlessly. From supporting our teams and members to optimising critical digital systems, you’ll be at the heart of a fast-paced, hospitality-driven IT environment.

Key Responsibilities

• Deliver Outstanding IT Support - Be the go-to person for 1st and 2nd line IT support, helping colleagues resolve hardware, software and network issues quickly and confidently.
• Support Key Hospitality & Business Systems - Take ownership of supporting critical systems across the business, including Micros Simphony POS, payment platforms, CRM and membership systems.
• Technology Security, Stability & Reliability - Help maintain servers, networks and cybersecurity defences, proactively identifying and resolving issues, managing access controls and ensuring data protection and GDPR compliance.
• Improve, Develop & Enable the Business - Work closely with the IT Director and teams across the organisation to implement new systems, optimise existing technology and ensure colleagues are trained and confident using our digital tools.

Skills & Requirements

• Prior experience working in IT support within a restaurant, hospitality or F&B environment.
• Strong knowledge of network infrastructure, endpoint management and experience with Micro Simphony POS, including Simphony EMC configuration and troubleshooting.
• Proactive mindset with the ability to problem-solve and work independently.
• Exceptional customer service skills with the ability to communicate technical concepts to non-technical users.
• Experience supporting a mixture of platforms, including Windows, Microsoft 365, Google Workspace and Apple Devices.
• Competitive salary above market rate
• 20 days holiday (excluding bank holidays),plus an extra ‘celebrate you day’& a paid voluteering day (increasing up to 33 days with each year of continuous service)
• 50% discount when dining in our restaurants
• Generous 'Refer a Friend' scheme up to £1,000
• Team socials to celebrate our successes
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Company pension scheme
• Access to Hospitlaity Action benefits hub for discounts plus eye Test vouchers

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.