IT Service Desk Analyst

Genus plc; Basingstoke; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global biotechnology company is seeking an IT Support Specialist to deliver high-quality support to C-suite executives in Basingstoke. This role involves both remote and on-site support, managing incidents, and participating in IT projects. Ideal candidates will have strong troubleshooting skills and experience with cloud services. This is a full-time position offering a range of benefits including a car allowance and performance-related bonuses.

Benefits

Car Allowance

Performance-related bonus

25 days holidays + Bank Holidays

NFU Pension

Health Cash-back scheme

Qualifications

• Experience in providing IT support to senior executives.
• Strong knowledge of hardware, software, and network troubleshooting.
• Familiarity with cloud services and endpoint security management.

Responsibilities

• Provide dedicated IT support to C-suite executives.
• Manage incidents and requests through to resolution.
• Participate in IT projects and continuous improvement initiatives.

Skills

IT support

technical troubleshooting

customer communication

cloud services

project coordination

Tools

Active Directory

Microsoft 365

Azure

PowerShell

Job description

Role Overview

We are recruiting for a key position in our Global IT service desk team. You will deliver a high‑quality, user‑focused IT support across the EMEA region, acting as a key technical point of contact for our C‑suite, board members and senior executives based at our Basingstoke head office, as well as providing support to employees across the global organisation. As a trusted IT partner to our leadership team you’ll handle requests from the CEO, CFO, General Counsel, Executive Assistants, and other senior stakeholders, ensuring a seamless, proactive and professional support experience. The role also involves occasional travel to provide on‑site technical assistance during board meetings or executive events.

You’ll be responsible for delivering both in‑person and remote technical support, managing incidents and requests through to resolution, and contributing to wider infrastructure and workplace technology improvements. This position requires confident technical expertise, discretion and the ability to communicate effectively with individuals at all levels of the organisation. You'll work in the Basingstoke office two days a week (Tuesday and Wednesday) with travel across the UK and potentially abroad.

You Will

General Operations

• Provide dedicated IT support to C‑suite executives and senior leadership in office, remote and off‑site engagements
• Deliver second‑line technical support for global users, resolving complex issues across hardware, software, networking, and collaboration tools
• Act as the primary contact for executive support requests, ensuring prompt, professional and discreet service
• Maintain high levels of communication and documentation within ITSM tools
• Participate in IT projects, upgrades and continuous improvement initiatives

Technical Operations

• Diagnose, troubleshoot and resolve hardware, software and network issues across desktops, laptops, printers, mobile devices and peripherals
• Support and administer user accounts, permissions and security using Active Directory, Microsoft 365, Exchange Online and Entra
• Manage and maintain endpoint security, patching and update compliance through Intune and PatchMyPC

Infrastructure Support

• Assist in managing Wi‑Fi access points, switching, VPNs and LAN cabling in our Basingstoke office
• Support network and connectivity issues with working knowledge of TCP/IP, DHCP, DNS and VPN

Cloud & Automation Exposure

• Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access
• Identify and implement improvements to support workflows through automation or scripting (PowerShell or similar)
• Maintain awareness of backup procedures, business continuity processes and recovery tools

Project Participation

• Occasionally support the implementation and rollout of global IT projects including infrastructure upgrades, new site deployments and service transitions
• Act as a local technical lead for minor projects, coordinating third‑party engineers or contractors where appropriate

Requirements

Technical Operations

• Diagnose, troubleshoot and resolve hardware, software and network issues across desktops, laptops, printers, mobile devices and peripherals
• Support and administer user accounts, permissions and security using Active Directory, Microsoft 365, Exchange Online and Entra
• Manage and maintain endpoint security, patching and update compliance through Intune and PatchMyPC

Infrastructure Support

• Assist in managing Wi‑Fi access points, switching, VPNs and LAN cabling in our Basingstoke office
• Support network and connectivity issues with working knowledge of TCP/IP, DHCP, DNS and VPN

Cloud & Automation Exposure

• Monitor and administer cloud services including Microsoft 365 and Azure, supporting service availability and access
• Identify and implement improvements to support workflows through automation or scripting (PowerShell or similar)
• Maintain awareness of backup procedures, business continuity processes and recovery tools

Project Participation

• Occasionally support the implementation and rollout of global IT projects including infrastructure upgrades, new site deployments and service transitions
• Act as a local technical lead for minor projects, coordinating third‑party engineers or contractors where appropriate

Business Overview

Genus is an agricultural biotechnology pioneer. We are a global FTSE 250 company headquartered in the UK, listed on the London Stock Exchange. Genus PLC has a presence in over 70 countries and a global workforce of over 3,000 employees and growing. We lead in porcine and bovine animal genetics, partnering with farmers to transform how we nourish the world – a mission that is important to a sustainable future. Our vision is clear: • Pioneering animal genetic improvement to sustainably nourish the world.

Our Values

• Collaborate as One Team
• Create Value for Customers
• Innovate with Purpose
• Never stop improving

DEI

Genus is a place where you can be yourself and be part of a growing global team. We have a culture of respect, openness and fairness for all. Whatever your background, your role or your area of work, you will have the chance to thrive in an environment that inspires, challenges and supports you to succeed.

Tackling Climate Change

• Monitor and identify goals for the reduction of our GHG emissions from our own operations
• Drive porcine and bovine genetic improvements that support productivity gains and improve feed efficiency, enabling a reduction in the production of greenhouse gas (GHG) emissions per unit of milk or meat produced
• Identify facility and other opportunities for reductions in GHG emissions, consistent with our goals
• Partner and advocate for policies that advance positive climate goals and identified United Nations Sustainable Development Goals (SDGs)

Benefits Overview

• Car Allowance
• Performance‑related bonus
• 25 days holidays + Bank Holidays
• NFU Pension
• Health Cash‑back scheme
• Employee Assistance Program
• Employee share plan
• Enhanced maternity leave – 12 weeks at full pay followed by 4 weeks at 50% followed by SMP
• Comprehensive L&D program including career development programs, access to Genus University and Mango (languages)

Equal Employment Opportunities

Genus is an equal opportunity employer. In accordance with anti‑discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Genus prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genus conforms to the spirit as well as to the letter of all applicable laws and regulations.

Recruitment Fraud Warning

Genus plc will never ask you to provide fees or payment for computer, software, or other equipment or supplies during the recruitment and/or onboarding process. If you have any questions about your individual application, please contact the Genus Talent Acquisition team at [e-mail].

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology