IT Service Delivery Lead — Secure Ops & Change (Hybrid)

Babcock Canada Inc.; Salisbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading defence and engineering company based in the UK seeks an IT Service Manager to oversee service delivery and manage customer relationships. The role entails supporting service transitions and collaborating with business teams. Candidates should have experience in operational IT delivery and understand the connection between IT and business operations. This full-time position offers a competitive salary, hybrid working arrangements, and a range of employee benefits.

Benefits

Matched contribution pension scheme

Access to a Digital GP

Employee share scheme

Payment of Professional Fees

Flexible working options

Holiday Trading

‘Be Kind Day’ for volunteering

Qualifications

• Proven experience in managing operational IT delivery teams or issues.
• Strong comprehension of IT's relation to business operations.
• Ability to produce reports and present to senior stakeholders.

Responsibilities

• Manage customer relationships through effective communication.
• Support service transition activities ensuring clarity.
• Collaborate with teams to create bid proposals.

Skills

Operational IT delivery management

Understanding of IT-business relationship

Report writing and presentation skills

Experience with IT budgets

Education

ITIL Foundation or Practitioner certification

Job description

A leading defence and engineering company based in the UK seeks an IT Service Manager to oversee service delivery and manage customer relationships. The role entails supporting service transitions and collaborating with business teams. Candidates should have experience in operational IT delivery and understand the connection between IT and business operations. This full-time position offers a competitive salary, hybrid working arrangements, and a range of employee benefits.