Intermediated Sales Support

Aviva Direct Ireland Limited; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading insurance company is seeking an Intermediated Sales Assistant in Sheffield to provide exceptional support to their Broker community. This role focuses on managing queries related to Private Medical Insurance, ensuring a top-tier service through effective communication and problem-solving. With a starting salary of £25,500, additional perks include a bonus opportunity, pension scheme, and generous holiday allowance. The company values inclusivity and encourages applications from all backgrounds.

Benefits

Bonus opportunity – 6% of annual salary

Generous pension scheme

25 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discounts on Aviva products

Free Aviva shares

Flexible benefits

Paid volunteering days

Supportive wellbeing policies

Qualifications

• Strong writing skills for professional email replies.
• Ability to understand customer needs and act on them.

Responsibilities

• Act as the first point of contact for Broker community.
• Manage queries via email, phone, and live chat.
• Provide expert advice and support on Private Medical Insurance products.

Skills

Customer service skills

Communication skills

Organizational skills

Rapport building

Empathy

Job description

Intermediated Sales Assistant – Salary £25,500

Are you someone who loves helping people and building strong relationships? This is a great job for you, whether you are new to Private Medical Insurance, or have some experience. If you are passionate about customer service and want to grow your career, this could be your next step.

A bit about the job:

As a Sales Support Administrator, you'll be the first point of contact for our Broker community. Your role is to help them understand and sell our Private Medical Insurance products. You'll manage queries via email, phone, and live chat, offering expert advice and support. This role sits within our Intermediated Sales Support team, where we build strong relationships with Brokers to ensure they receive a top‑tier service. You'll be accountable for owning queries and delivering accurate, helpful responses that truly make a difference.

Skills and experience we’re looking for:

• Great customer service and communication skills.
• Strong writing skills for professional email replies.
• Organized, with solid administrative experience.
• The ability to build rapport and show empathy.
• Quick to understand what matters to customers and act on it.

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary £25,500
• Bonus opportunity – 6% (A & B grade) of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva‑funded Private Medical Benefit to help you get expert support when you need it
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva, take a look.

We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail].