Insurance Team Manager

Castle Employment Agency Ltd; Hull and East Yorkshire; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A recruitment agency in Hull and East Yorkshire is seeking an experienced Insurance Team Manager to lead a team of Client Advisors. The role includes developing commercial strategies, motivating staff, and ensuring compliance with FCA regulations. Ideal candidates will have Cert CII qualifications, management experience in insurance, and strong communication skills. This is a full-time position offering a salary between £35,000 and £45,000, with a hybrid working option after six months.

Qualifications

• Experience managing teams in the insurance industry.
• Strong decision-making and detail-oriented skills.
• Ability to motivate and inspire during change.

Responsibilities

• Support the development of the commercial strategy for the Team.
• Lead and motivate a team of Client Advisors.
• Drive improvements in processes to increase service quality.
• Oversee performance and compliance monitoring.

Skills

Leadership

Exceptional client service

Communication skills

Organizational skills

Education

Cert CII qualification (or equivalent)

Job description

Insurance Team Manager

Full time, Monday to Friday 8:30 - 5pm. Hybrid after 6 months (up to 2 days home). Salary: £35,000 to £45,000. Location: Hull, East Yorkshire.

Are you an experienced insurance professional with strong leadership skills and a passion for delivering exceptional client service? We are looking for an Insurance Team Manager to support the Head in lead a high performing team of Client Advisors.

This role plays a key part in shaping the commercial success, compliance standards and culture of the Team, ensuring clients receive high-quality advice aligned to FCA and company regulations.

The Role

As Care Team Manager, you will:

• Support the development and delivery of the commercial strategy for the Team.
• Lead, coach and motivate a team of Client Advisors, ensuring clear communication, strong performance and a positive team culture.
• Drive improvements in systems, processes and client journey to increase efficiency and service quality.
• Develop the team’s technical knowledge, training plans and individual career development.
• Contribute to recruitment and ensure new starters receive effective, compliant inductions.
• Oversee workload distribution, performance and adherence to FCA regulation through supervision, file checks and compliance monitoring.
• Ensure timely management of new and existing business, renewals, MTAs and insurer negotiations.
• Support the Head with departmental objectives, reporting and continuous improvement.
• Handle complaints and HR matters (such as absence, performance and conduct) in line with company policy.
• Promote and embed company values, fostering a collaborative and supportive team environment.

About You

To thrive in this role, you will bring:

• Cert CII qualification (or equivalent experience).
• Previous management experience, ideally within the insurance industry.
• Strong communication skills, both written and verbal.
• High attention to detail and confident decision making.
• The ability to motivate and inspire a team, even during periods of change.
• A proactive approach, strong organisational skills and the ability to work to deadlines.
• A collaborative mindset, with the ability to build strong internal and external relationships.
• A positive, resilient and adaptable attitude.

Desirable Experience

• Commercial lines insurance background.
• Experience working within FCA-regulated environments.

Why Apply?

You’ll be joining an organisation where people, service quality and values matter. You’ll play a key part in shaping the success and culture of the Team while contributing to the long term growth of the business. If you’re an experienced leader looking to make a meaningful impact within a supportive, values-driven environment, we’d love to hear from you.