Insurance Administrator

Polo; Cheltenham; Hybrid; GBP 24,000; Full time

Job summary

A leading insurance company in Cheltenham seeks an Insurance Administrator to support data processing and analysis in London Market Insurance underwriting. The ideal candidate will demonstrate strong attention to detail, effective communication skills, and a basic understanding of the insurance market. This role offers a competitive salary, hybrid working, and a generous benefits package.

Benefits

Discretionary annual bonus

23 days annual leave with flexibility

Life assurance

Enhanced pension contributions

Occupational maternity and paternity pay

Employee assistance program

Company volunteering days

Sports and social events

Free Cheltenham bus travel

Qualifications

• Strong attention to detail with a focus on service excellence.
• Effective verbal and written communication skills.
• Ability to work independently while fostering teamwork.

Responsibilities

• Process London Market Insurance underwriting data.
• Analyse technical data and calculate transactions.

Skills

Attention to detail

Effective communication

Teamwork

Basic understanding of insurance market

Job description

Insurance Administrator

Department: Underwriting

Employment Type: Permanent

Location: Cheltenham

Compensation: £23,811 / year

Description

Are you detail‑oriented and passionate about delivering exceptional service? We're looking for an Assistant Technician to support the processing and analysis of London Market Insurance underwriting data. In this role, you’ll play a key part in ensuring accuracy, meeting performance targets, and collaborating across teams to deliver high‑quality outcomes for our clients.

Ideal candidates will bring strong attention to detail, effective communication skills, and a basic understanding of the insurance market. You'll be part of a supportive, inclusive environment where your development is encouraged, and your contributions are recognised.

If you’re ready to grow with a company that values PRIDE—Pioneering, Responsible, Inclusive, Delivery‑focused, and Empowering—then we’d love to hear from you.

Key Responsibilities

• Process London Market Insurance underwriting data in accordance with established procedure guides.
• Analyse technical data and calculate technical transactions, including limits, premiums, and deductions.

Skills, Knowledge and Expertise

• Strong attention to detail with a focus on service excellence and client experience.
• Effective verbal and written communication skills.
• Ability to work independently while fostering teamwork and collaboration.
• Basic understanding of the insurance market, practices, and regulations is desirable.
• Ability to interpret insurance documentation and data, demonstrating foundational knowledge of relevant classes of business is desirable but not essential.
• Demonstrates behaviours aligned to the PoloWorks PRIDE values.

• Pioneering – we don’t stand still
• Responsible – We do the right thing
• Inclusive – we all play a role
• Delivery Focussed- we provide services we are proud of
• Empowering – we equip people to be their best

Benefits

As well as a competitive salary, discretionary annual bonus, and 23 days of annual leave (with the option to buy or sell up to 5 days using our Annual Leave Flex Benefit), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.