Income & Admin Officer — Flexible Housing Income Support

The Riverside Group; Tees Valley; Hybrid; GBP 26,000 - 28,000; Part time

Job summary

A leading housing association is seeking an Income and Administration Officer in Tees Valley. This role involves providing income management advice and support to customers, managing arrears and maximizing rental income. Ideal candidates will have experience working with diverse customer groups and excellent communication skills. The position requires a full-time commitment, offering competitive pay, generous benefits, and opportunities for personal development. This is a rewarding opportunity for a dedicated individual looking to make a real difference in the community.

Benefits

Competitive pay

Flexible working options

28 days holidays plus bank holidays

Generous pension

Qualifications

• Experience of working with vulnerable and diverse customer groups.
• Confidence and ability to make decisions in arrears management.
• Competent level of literacy and numeracy.

Responsibilities

• Manage arrears and income maximisation.
• Provide advice on payment options.
• Support tenancy sustainment approaches.

Skills

Experience with vulnerable and diverse customer groups

Excellent communication skills

Team player mindset

Ability to empathise

Tools

IT systems skills

Job description

A leading housing association is seeking an Income and Administration Officer in Tees Valley. This role involves providing income management advice and support to customers, managing arrears and maximizing rental income. Ideal candidates will have experience working with diverse customer groups and excellent communication skills. The position requires a full-time commitment, offering competitive pay, generous benefits, and opportunities for personal development. This is a rewarding opportunity for a dedicated individual looking to make a real difference in the community.