Inbound Customer Service Advisor – Growth & Training Focus

YTL Construction UK; Nailsea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A customer service provider in Nailsea is looking for Customer Service Advisers to provide excellent service to customers. This role involves handling inbound calls, assisting with various customer queries, and delivering a positive customer experience. Successful candidates will work in a supportive office environment with opportunities for training and development. The position offers full-time hours with flexibility and numerous benefits including holidays, healthcare packages, and performance bonuses.

Benefits

25 days' holiday, increasing to 28 with service

Up to 20% pension contribution

Performance related bonus up to 10%

Pay increments in the first 3 years

Life assurance up to four times salary

Healthcare package

Cashback and discounts on retailers

Qualifications

• Enjoys talking to people and building relationships.
• Confident and clear communication.
• Reliable and ambitious with a can-do attitude.

Responsibilities

• Handle inbound calls from customers as the first point of contact.
• Assist customers with queries regarding moving house, bills, and payments.
• Work collaboratively in a supportive team environment.

Skills

Communication skills

Resilience

Positive attitude

Job description

A customer service provider in Nailsea is looking for Customer Service Advisers to provide excellent service to customers. This role involves handling inbound calls, assisting with various customer queries, and delivering a positive customer experience. Successful candidates will work in a supportive office environment with opportunities for training and development. The position offers full-time hours with flexibility and numerous benefits including holidays, healthcare packages, and performance bonuses.