ICT Support Engineer

Nexim ICT Ltd; Tees Valley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading ICT support firm in Tees Valley is looking for an ICT Support Engineer for an office-based role in Middlesborough. The candidate will be responsible for providing technical support, managing help desk requests, and maintaining network infrastructure. Required qualifications include experience with Microsoft 365, strong hardware knowledge, and familiarity with networking protocols. The position offers a competitive salary of £25K to £35K, along with 28 days of paid holiday and other benefits.

Benefits

28 days paid holiday

Optional company pension scheme

Mobile phone

Many more benefits

Qualifications

• Experience as an ICT Support Engineer or similar role.
• Strong knowledge of hardware, operating systems, and software applications.
• Familiarity with LAN/WAN technologies.

Responsibilities

• Respond to user enquiries and technical issues.
• Manage the ICT help desk system.
• Assist in the deployment and installation of hardware and software.
• Perform routine system maintenance tasks.
• Assist in the management of LAN and WAN.
• Implement and enforce security protocols.
• Maintain records of support activities.
• Collaborate on hardware and software procurement.
• Identify opportunities for improvement.

Skills

Microsoft 365 admin portal experience

Technical support experience

Strong knowledge of hardware components

Networking protocols familiarity

IT security principles

Excellent communication skills

Problem-solving skills

Customer-oriented approach

Job description

Overview

ICT SUPPORT ENGINEER. Office Based Role in Middlesborough.

Responsibilities

• Technical Support: Respond to user enquiries and technical issues related to hardware, software, network, and other ICT components. Troubleshoot problems, identify root causes, and implement effective solutions to minimize downtime and maximize productivity.


• Help Desk Management: Manage the ICT help desk system to log, track, and prioritize support requests. Ensure that all incidents and service requests are handled within defined SLAs.


• Installation and Configuration: Assist in the deployment, installation, and configuration of hardware and software, including computers, printers, servers, operating systems, and applications.


• System Maintenance: Perform routine system maintenance tasks, including software updates, patches, and security enhancements, to maintain optimal performance and security levels.


• Network Administration: Assist in the management and maintenance of the organization's LAN and WAN, ensuring connectivity and troubleshooting network-related issues.


• Security Compliance: Implement and enforce security protocols, policies, and best practices to safeguard data and ICT infrastructure from potential security threats.


• Documentation: Maintain detailed records of support activities, technical procedures, and system configurations to aid in future troubleshooting and system management.


• Hardware and Software Procurement: Collaborate with management to assess hardware and software needs and provide recommendations for procurement based on business requirements.


• Continuous Improvement: Identify opportunities to enhance ICT support services, streamline processes and improve overall system reliability and performance.

Requirements

• Microsoft 365 admin portal experience essential


• Proven experience as an ICT Support Engineer or in a similar technical support role.


• Strong knowledge of hardware components, operating systems (Windows, macOS desirable but not essential), and software applications.


• Familiarity with networking protocols, LAN/WAN technologies, and troubleshooting network-related issues.


• Proficiency in diagnosing and resolving hardware and software problems in a timely manner.


• Solid understanding of IT security principles and best practices.


• Excellent communication skills, both verbal and written, with the ability to communicate technical concepts to non-technical users effectively.


• Strong problem-solving skills and the ability to work independently as well as part of a team.


• Customer-oriented approach with a focus on delivering exceptional service and support.

Working Conditions

• 9-5 Monday to Friday


• 28 days paid holiday per annum + birthday holiday


• Optional company pension scheme


• Mobile phone


• Salary £25K to £35K dependent on experience


• Many more benefits