ICT Field Support Engineer

Volkerrail Group; Hoddesdon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading contracting group in the UK is looking for an ICT Field Support Engineer to provide 1st & 2nd line technical support for over 4,000 users. The role involves troubleshooting hardware/software issues, supporting network connectivity, and managing user accounts. The ideal candidate has A Level education, strong skills in Microsoft Office 365 and Windows 10/11, and a customer-focused mindset. Competitive rewards and benefits are offered, including the option to buy annual leave and private medical care.

Benefits

Competitive salary

Private medical care

Pension

Life Assurance

Cycle to Work scheme

Training and development opportunities

Qualifications

• Demonstrable commercial networking experience.
• Experience of site set up and hardware repairs.
• Hands-on knowledge of Active Directory and hardware provisioning.

Responsibilities

• Deliver 1st & 2nd line technical support on-site and remotely.
• Troubleshoot hardware and software issues across various devices.
• Support network connectivity and install/configure systems.

Skills

Microsoft Office 365

Windows 10/11

networking experience

troubleshooting

Active Directory

customer service

Education

A Level education or equivalent

Job description

VolkerWessels UK is a market leading contracting group of five closely linked businesses.

We provide integrated and ground-breaking solutions for the civil engineering and construction sectors, with specialisms in rail, highways, airports, marine, defence, energy, water, and environmental infrastructure.

We are recruiting for an ICT Field Support Engineer to support our 4,000 users across 120+ sites. This highly mobile role offers variety, challenge, and the chance to be a vital part of a collaborative ICT team.

About our role

• Delivering 1st & 2nd line technical support—on-site and remotely
• Troubleshooting hardware and software issues across desktops, laptops, mobile devices, and more
• Supporting network connectivity, VPN access, and wireless configurations
• Installing and configuring systems and applications to company standards
• Managing user accounts and permissions in Active Directory
• Maintaining accurate IT asset records and assisting with deployments
• Creating documentation and sharing knowledge across the ICT team
• Providing exceptional customer service with a friendly, “can-do” attitude

About you

• A Level education or equivalent and demonstrable commercial networking experience
• Experience of site set up, hardware repairs and troubleshooting
• Strong demonstrable technical skills in Microsoft Office 365 and Windows 10/11
• Experience supporting WAN environments and configuring mobile devices
• Hands‑on knowledge of Active Directory and hardware provisioning (Autopilot)
• A proactive, self‑starter, and customer‑focused mindset

If your past experience doesn’t match perfectly with every requirement of the job

Why work with us?

VolkerWessels UK operates through five separate, but complementary businesses, working in collaboration and using our specialist skills to deliver an integrated service for our clients. At any one time, our people are working on our sites or in our offices, for around 250 projects across the UK. Everyday we overcome challenges, fulfilling our commitments, no matter what. That’s what our business is about, that’s how our people find satisfaction in their jobs.

We offer competitive rewards and benefits, recognising the value we place on our employees.

We offer a range of benefits, including:

• Competitive salary
• Competitive annual leave and an additional day off on your birthday
• Option to buy additional annual leave
• Private medical care
• Pension
• Life Assurance
• Cycle to Work scheme
• Shopping and restaurants vouchers, rewards, and discounts
• Training and development opportunities—comprehensive skills‑based training
• Family‑friendly policies including enhanced maternity benefits
• Employee Assistance programme
• Mental health, physical health, and financial support
• 24/7 Virtual GP service

Fairness, inclusion and respect

We believe in pushing boundaries in the pursuit of fairness, inclusion and respect. So, our teams can be comfortable that, whatever their background, VolkerWessels UK is a place where they can be themselves and thrive.

If you need support with your application, please contact us at [e-mail]

Additional information

Note for Recruitment Agencies:

Our preference is to hire directly, and we will reach out to our Preferred Supplier List (PSL) agencies if this particular role qualifies for release.

We kindly request that you refrain from sending speculative CVs. In the event of speculative CV submissions, no fees will be applicable, and we kindly ask that all inquiries be directed to [e-mail]

VolkerWessels UK is committed to maintaining healthy, safe and productive working conditions for its entire staff and therefore a drugs & alcohol screening is mandatory for all.

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