Hybrid Operations Support Specialist

Premium Credit Limited; Greater London; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading finance company in Greater London is seeking an Operational Support Specialist to provide comprehensive administrative support to retail and business customers. The role involves responding to inquiries, processing transactions, and maintaining customer data. Candidates should have strong numerical and analytical skills, excellent communication abilities, and a commitment to delivering high standards of service. The position offers hybrid working and promotes personal development.

Benefits

25 days annual leave (plus bank holidays)

Pension scheme

Support for personal development

24/7 Employee Assistance Programme

Qualifications

• Ability to focus on details and ensure high accuracy.
• Capable of meeting deadlines and personal targets.
• Experience in customer service within a regulated environment.

Responsibilities

• Respond to telephone, email, and online enquiries.
• Update customer information accurately.
• Process charges, refunds, and manual payments.
• Maintain and action daily reports.
• Liaise with other departments to resolve queries.

Skills

Numeric and analytical skills

Excellent written and verbal communication

Focus on exceptional customer service

Ability to work under pressure

Team player

Job description

A leading finance company in Greater London is seeking an Operational Support Specialist to provide comprehensive administrative support to retail and business customers. The role involves responding to inquiries, processing transactions, and maintaining customer data. Candidates should have strong numerical and analytical skills, excellent communication abilities, and a commitment to delivering high standards of service. The position offers hybrid working and promotes personal development.