Hybrid IT Support Analyst — Drive Client Solutions

RSM UK Group LLP; Crewe; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A consulting firm is looking for an experienced Support Analyst to join their team in Crewe. This role involves logging and processing support cases, investigating technical issues, and providing high-quality service to clients. Candidates should have strong communication skills, IT literacy, and experience in business, finance, or accounting. The position offers hybrid working, 25 days of holiday, and access to various health and wellbeing benefits. Apply to be part of a dynamic team focused on client success.

Benefits

25 days holiday

Access to a suite of 300+ courses

Financial tools and electric car scheme

Qualifications

• Ability to work effectively and prioritise to meet deadlines.
• Excellent attention to detail.
• Experience in diagnosing and solving technical issues.

Responsibilities

• Log and process support cases.
• Investigate, diagnose, and solve issues.
• Escalate and liaise with professional services staff.

Skills

IT literate

Strong communication skills

Problem-solving and investigative skills

Education

Business, finance or accounting experience

Job description

A consulting firm is looking for an experienced Support Analyst to join their team in Crewe. This role involves logging and processing support cases, investigating technical issues, and providing high-quality service to clients. Candidates should have strong communication skills, IT literacy, and experience in business, finance, or accounting. The position offers hybrid working, 25 days of holiday, and access to various health and wellbeing benefits. Apply to be part of a dynamic team focused on client success.