Hybrid Customer Service Advisor - Outbound Support

Instapro; Gateshead; Hybrid; GBP 26,000; Full time

Job summary

A leading home services platform in Gateshead is looking for a customer service advisor to enhance user experience by providing exceptional support. You will assist homeowners and tradespeople, manage complaints, and engage through outbound calls. The ideal candidate has strong communication skills and experience in customer service. This position offers a hybrid work environment and competitive benefits, including a salary around £25,500.

Benefits

Competitive salary (Approximately £25,500)

Hybrid work environment

33 days holiday

Generous hybrid allowance

Commuting allowance

5% employer pension contribution

Comprehensive private medical insurance

Enhanced parental leave

Training support

Qualifications

• 1-3 years of experience in a customer service environment.
• Ability to adapt tone to suit each enquiry.
• Flexibility to quickly adapt to the needs of customers.
• Empathetic approach with enhanced complaint handling skills.
• Positive outlook and teamwork orientation.
• Comfortable with quickly learning new applications.

Responsibilities

• Support customers through outbound calling.
• Offer guidance to new and established tradespeople.
• Retain tradespeople by providing exceptional support.
• Handle complaints with a positive outcome mindset.
• Collaborate with other teams to enhance user experience.
• Respond to social media inquiries and reviews.

Skills

Outstanding communication skills

Organized and detail-oriented

Calm under pressure

Comfortable with technology

Team player

Job description

A leading home services platform in Gateshead is looking for a customer service advisor to enhance user experience by providing exceptional support. You will assist homeowners and tradespeople, manage complaints, and engage through outbound calls. The ideal candidate has strong communication skills and experience in customer service. This position offers a hybrid work environment and competitive benefits, including a salary around £25,500.