Hybrid Customer Experience Specialist | Training & Growth

School Result; Brighton; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A client services provider in Brighton is seeking a dedicated Customer Service Representative for a full-time hybrid role. This position involves communicating with clients via various channels and delivering information and training. Applicants should have over a year of customer service experience and possess strong problem-solving abilities. The role offers a competitive salary and the opportunity to grow in a fast-paced environment that values inclusivity and personal development.

Benefits

Annual performance-based bonus

Full benefits package

Hybrid work flexibility

Inclusive workplace culture

Qualifications

• 1+ years of customer service experience.
• Strong analytical and problem-solving abilities.
• Experience in background screening industry.

Responsibilities

• Communicate with clients and applicants via phone, email, and chat.
• Provide information about products and services.
• Document call details and tasks in CRM tools.

Skills

Excellent communication skills (written and verbal)

Strong organization and time management skills

Analytical and problem-solving abilities

Strong Microsoft Office knowledge

Fluency in one or more languages

Tools

Salesforce

Job description

A client services provider in Brighton is seeking a dedicated Customer Service Representative for a full-time hybrid role. This position involves communicating with clients via various channels and delivering information and training. Applicants should have over a year of customer service experience and possess strong problem-solving abilities. The role offers a competitive salary and the opportunity to grow in a fast-paced environment that values inclusivity and personal development.