Hybrid Customer Care Centre Agent (4/4 Shifts)

Transfo Services; England; Hybrid; GBP 10,000 - 40,000; Full time

Job summary

A leading technology services company based in Warrington is seeking a Customer Care Centre Agent. This role is ideal for customer-focused professionals who thrive in a fast-paced environment. Responsibilities include answering calls, logging urgent breakdowns, and liaising with service teams. Candidates should have strong customer service experience and excellent communication skills. The position offers competitive pay, a bonus scheme, and hybrid working after training. Join us to enhance customer satisfaction and contribute to our team.

Benefits

Competitive salary

Bonus Scheme

28 Days Annual Leave

Pension Scheme

Employee Share Ownership Programme

Health & Wellbeing Support

Gym Flex

Qualifications

• Strong customer service experience, comfortable handling calls and solving customer issues.
• Excellent communication skills to build relationships quickly.
• Good organization and problem-solving skills.

Responsibilities

• Answer customer calls and log urgent breakdowns.
• Liaise with service engineers and customer success teams to resolve issues.
• Ensure SLAs are met.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Tools

SAP

Job description

A leading technology services company based in Warrington is seeking a Customer Care Centre Agent. This role is ideal for customer-focused professionals who thrive in a fast-paced environment. Responsibilities include answering calls, logging urgent breakdowns, and liaising with service teams. Candidates should have strong customer service experience and excellent communication skills. The position offers competitive pay, a bonus scheme, and hybrid working after training. Join us to enhance customer satisfaction and contribute to our team.