HVAC Technical Support Advisor

Carrier Corp; Walsall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global HVAC solutions provider in Walsall is seeking a HVAC Technical Support Advisor to deliver high-quality technical support to internal and external customers. This role involves managing technical calls and emails, preparing reports, and providing training. Ideal candidates will hold an F-gas certificate, have experience with HVAC products, and possess strong communication and computer skills. Benefits include stable working hours, life insurance, and a pension scheme.

Benefits

25 days of holidays

Life insurance

Pension scheme

Stable working hours

Qualifications

• Previous experience with HVAC Products (VRFs, chillers, split systems).
• F-gas certificate required.
• UK driving license mandatory.

Responsibilities

• Deal with technical calls from external and internal customers.
• Prepare detailed customer reports.
• Provide training for apprentices.

Skills

Experience with HVAC Products

F-gas certificate

Very good communication skills

Computer skills including Microsoft 360 & Outlook

Education

Guilds or NC in Refrigeration

Job description

Why Carrier?

Carrier is the leading worldwide provider of heating, ventilation, and air conditioning (HVAC) solutions. We invented the modern air conditioning, and our team of pioneers and innovators have a long trajectory of developing new technologies. We offer an evolving range of industry‑leading services and solutions aimed to create healthier homes, buildings, and shipping environments to reduce environmental impact. We recognize diversity and inclusion as the engine to growth and innovation, and continue to lead because we have an exceptional workforce that puts the client at the centre of everything.

About the role

The purpose of the role is to provide high-quality technical support to external and internal customers via phone and email as part of a collaborative technical team. The role also involves attending site visits when required and maintaining up-to-date technical knowledge through ongoing annual training. Our portfolio of products includes VRFs, chillers, split systems etc.

As a HVAC Technical Support Advisor, you'll be responsible for:

• Dealing with technical calls from external and internal customers.
• Dealing with technical emails & planning customer assistance site visit.
• Preparing detailed customer reports.
• Helping with providing trainings for apprentices.
• Dealing with Technical calls out of hours following your training.

What we are looking for:

• Previous experience with HVAC Products (VRFs - ideally / chillers / split systems)
• F-gas certificate
• Hydrocarbon certificate as a plus
• Guilds or NC in Refrigeration
• UK driving license
• Very good communication skills
• Computer skills including Microsoft 360 & Outlook
• Willingness to travel to the other sites (not very often)

What we offer

• Salary based on candidate's experience
• 25 days of holidays
• Life insurance
• Pension scheme
• Stable working hours from Monday to Friday
• Laptop, mobile

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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