Housing Officer - Kent

Sage Homes Company; England; Hybrid; GBP 28,000 - 35,000; Full time

Job summary

A housing organization in England is seeking a Housing Officer to join their team, focusing on delivering outstanding tenancy and estate management services. Ideal candidates will have experience in housing management, strong communication skills, and a proactive approach to customer service. This full-time position offers opportunities for professional development and generous benefits including flexible working arrangements.

Benefits

25 days holiday, plus extra days for service

Annual discretionary bonus scheme

Health cash plan for various medical services

Study support package

Workplace Pension with matching contributions

Cycle to Work scheme

Electric car scheme

Wellbeing support

Two days' paid volunteering leave

Charity fundraising support

Qualifications

• Experience in housing management (Housing Association or Registered Provider).
• Full UK driving licence and access to a vehicle suitable for business purposes.

Responsibilities

• Deliver customer-focused tenancy and estate management services.
• Support residents with housing queries and tenancy sustainment.
• Carry out inspections and audits.
• Collaborate with teams to manage service delivery.
• Maintain accurate records and contribute to service improvements.

Skills

Communication skills

Organizational skills

Customer service

Proactive approach

Education

CIH/IRPM qualification or equivalent

Job description

Sage Homes

Sage Homes is an innovative Blackstone and Regis business addressing the housing crisis in England by making good homes affordable for people across the country who need them.

Since 2017 we have delivered around 17,000 new homes across affordable rent, shared ownership and social rent for individuals and families. In 2021 Sage Homes became the largest provider of new affordable housing in England, and we continue to deliver high quality affordable homes across the country.

We have invested more than £3 billion into high‑quality affordable housing. Our entrepreneurial spirit combined with our technical expertise has brought us to where we are today and will enable future sustainable growth.

About the role

Sage Homes is redefining affordable housing by putting customers at the heart of everything we do. We are looking for a Housing Officer, known internally as a Homes & Communities Officer, to join our Housing Operations team and help deliver outstanding tenancy and estate management services.

In this role, you will be a key point of contact for residents, supporting them to sustain tenancies, maintain safe and welcoming communities, and access the services they need. You'll manage cases end‑to‑end, carry out home visits, respond to housing queries, and work closely with internal teams and external partners to ensure positive outcomes.

You will be home‑based with regular travel across Kent and occasional visits to our Covent Garden and Northampton offices.

Duties include

• Deliver customer‑focused tenancy and estate management services
• Support residents with housing queries, tenancy sustainment, and community engagement
• Carry out inspections, audits, and onboarding of new sites
• Collaborate with teams to manage safety, compliance, and service delivery
• Advocate for residents and escalate issues where needed
• Maintain accurate records and contribute to service improvements

About you

• Experience in housing management (Housing Association or Registered Provider)
• Strong communication and organisational skills
• A proactive, empathetic approach to customer service
• Willingness to learn property management if you have no prior experience
• CIH/IRPM qualification or equivalent experience
• Full UK driving licence and access to a vehicle suitable for business purposes

Join us in shaping communities where people feel safe, supported, and proud to live.

We are committed to ensuring you have the best career here at Sage. As well as regular support and guidance from your manager you can expect to receive a variety of learning and development opportunities to support you as you grow within our business. This includes internally and externally delivered development programmes and opportunities to study for professional accreditations and qualifications.

Culture and benefits

At Sage Homes, we want to empower diverse, ambitious people to thrive. We are fast‑paced and inclusive, and encourage our people to use their passion, curiosity and inventiveness to help us create safe places for our customers to flourish.

To make sure our colleagues feel welcome and cared for, we provide a suite of excellent benefits, including:

• 25 days holiday, and an additional day for every year's service (up to five years)
• Annual discretionary bonus scheme
• A health cash plan, with financial support for a range of options including physiotherapy, opticians, dental and private online GP sessions
• Study support package, helping you achieve your personal and professional development ambitions
• Workplace Pension - matching personal contributions up to 5%
• Cycle to Work scheme, helping you save up to 40% on a new bike and accessories
• Electric car scheme, enabling you to rent a brand-new electric car at low‑cost payments
• Wellbeing support through MyndUp
• Two days' paid volunteering leave a year, allowing you to support causes you care about
• Charity fundraising support, with match‑funding up to £1,000 for good causes

We believe that investing in our people is key to our success. Our benefits are designed to support your well‑being, professional growth, and work‑life balance, ensuring you feel valued and empowered to make a difference every day.

Seniority level

Associate

Employment type

Full‑time

Job function

Administrative

Industries

Housing Programs, Housing and Community Development, and Real Estate