Housekeeping Supervisor

WGC Limited; Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading outsourced hotel services company in Leeds seeks a Supervisor to support the housekeeping team. You will manage daily operations, focus on improving efficiency, and ensure high guest satisfaction. Ideal candidates have strong housekeeping experience and leadership skills. This role offers significant training opportunities and various benefits, including life insurance and discounted services.

Benefits

Training allowance up to £10,000

Life Insurance

Discounted hotels and flights

Low-cost health insurance

Full workplace pension scheme

28 days holiday

Qualifications

• Previous experience in a housekeeping environment is a must.
• Ability to deliver consistent service in a challenging environment.
• Commitment to improving skills and performance.

Responsibilities

• Support the team in day-to-day housekeeping operations.
• Improve productivity and efficiency of room cleaning.
• Recruit, train, manage, and monitor team performance.

Skills

Housekeeping experience

Team management

Customer service

Job description

Overview

Clayton Leeds Centre, CLAYTON LEEDS CENTRE, Sweet St, Leeds, LS11 9AT

Rate: £12.47 | Hours: Guaranteed Hours Each Week

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more. Benefits also include: Life Insurance, DiscountStore with discounts from ASDA, O2 and more, Discounted hotels and flights, Low-cost health insurance, Full workplace pension scheme, 28 days holiday.

Your role will include:

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.

We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience. We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.

With Instant Apply your details are passed directly to the hiring manager, who will contact you within 72 hours to arrange your interview and potential start date.

WGC Ltd is registered with UK Information Commissioner’s Office (ICO), registration number: ZA104215. Company Number 01163829

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