Hotel Reservations Coordinator — Premier Sports Venue

Cricexec; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in a sports venue in Manchester seeks a detailed-oriented Reservations Coordinator to oversee room inventory and transient bookings. This role requires a strong background in hospitality and exceptional customer service skills. You will act as a welcoming point of contact for guests and be responsible for managing hotel information and ensuring reservation accuracy. This unique opportunity offers competitive benefits and the chance to work in a vibrant sports environment.

Benefits

Enhanced Pension and Life Assurance

Health Cash Plan

Enhanced Annual Leave

2 x Lancashire Cricket Club Memberships

On‑site retail and hotel discounts

Free parking

Cycle to Work Scheme

Qualifications

• Experience in hotel reservations or customer service.
• Ability to manage hotel inventory and bookings effectively.
• Strong commitment to customer service and positive attitude.

Responsibilities

• Manage room inventory and oversee transient bookings.
• Ensure accurate hotel information across travel agent platforms.
• Handle enquiries both personally and over the phone.

Skills

Reservations experience

Knowledge of hotel property management systems

Good organisation and administration skills

High level of IT skill

Exceptional communication skills

Job description

A leading hotel in a sports venue in Manchester seeks a detailed-oriented Reservations Coordinator to oversee room inventory and transient bookings. This role requires a strong background in hospitality and exceptional customer service skills. You will act as a welcoming point of contact for guests and be responsible for managing hotel information and ensuring reservation accuracy. This unique opportunity offers competitive benefits and the chance to work in a vibrant sports environment.