Hotel Receptionist (full time)

Quarter; Bristol; On-site; GBP 21,000 - 25,000; Full time

Job summary

A leading hospitality group in Bristol is looking for a full-time Hotel Receptionist to provide fantastic customer service and assist guests at The Washington. The successful candidate must be friendly, sales-driven, and confident in handling bookings and inquiries. This role includes evening and weekend shifts, offering a competitive salary plus potential bonuses. The company promotes staff development with opportunities for advancement and generous employee perks.

Benefits

Development and progression opportunities

Uncapped bonus scheme

Discounts in restaurants and hotels

Employee Assistance Programme

Pension contribution

Free meals on shift

Uniform provided

Qualifications

• Friendly, confident, and passionate about providing excellent customer service.
• Motivated by meeting targets and having sales-driven experience.
• Good availability for a variety of shifts including early and late.

Responsibilities

• Deliver excellent customer service for guests.
• Check guests in and out while processing payments.
• Handle guest enquiries and ensure a pleasant stay.

Skills

Customer service

Sales drive

Attention to detail

Teamwork

Job description

Key Information

Hours: Full time
Location: The Washington
City: Bristol

Do you love customer service? Do you thrive at sales? Want to hone your admin skills? Why not combine all these skills and apply for this exciting Receptionist position within our boutique hotels at Quarter.

We have an opening at the Washington within our boutique hotel group for a new Hotel Receptionist (full time). We're looking for a friendly, sales‑driven and confident individual who takes pride in their work, always ensuring that each of our guests has the best experience possible!

This is a full time position (39 hours per week) and will be located at The Washington Guesthouse on St Paul's Road, BS8. The Washington is a busy, cosy boutique hotel popular with groups, business and leisure guests alike!

Key Information for the part time Hotel Receptionist position

Salary: £24,843 per annum plus uncapped bonuses (on average around £80‑£100 extra per month, however the uncapped nature of the bonus means that our top performers can expect to take home even more than this).

Hours: Full time, 39 hours per week worked to a rota that will include evening and weekend work. Our rotas cover a 3‑week period, and the typical rota pattern will see you having 1 weekend off in 3.

Shift times: 5 shifts per week, comprising a combination of early shifts (approx. 7am – 3pm) and late shifts (approx. 2pm – 10pm).

Contract start date: We're looking to get our new receptionist started in the new year, in January 2026.

The Washington is part of Quarter, an established, independent community of hospitality businesses that has been satisfying customers and guests for over 60 years! Whilst you will be working hard, you will also be working within a friendly and welcoming team. There is a lot for our receptionists to learn, but a lot to gain from the role as well!

Company perks

• Great development and fantastic opportunities for progression – you will have the chance to be considered for Head Receptionist after 3 months and will have a pay review after 6 months.
• Uncapped bonus scheme – on average you can expect to take home around £80‑£100 per month in bonuses, but our top performers achieve even higher than this!
• Quarter Staff discount – this will give you a 20% discount in all our restaurants (plus a 50% discount at Racks between 5pm and 8pm on Fridays!) and will entitle you to fantastic friends and family rates within our hotels.
• Employee Assistance Programme (run by Hospitality Action) – 24/7 support, national discounts and other wellbeing advice.
• 10% off your bus tickets to work via First Bus Commuter Travel Club.
• Competitive Gym membership at Anytime Fitness on Queen's Road in Clifton and other local discounts including hairdressers, Noah's Ark Zoo Farm, Hospitality Rewards scheme and a very handy B&Q + Tradepoint discount.
• 50% off HowTheLightGetsIn festival tickets for you, your friends and family.
• Pension contribution.
• Cycle to work scheme + secure bike storage.
• Regular company socials – Quarter holds regular parties for our staff to say thank you (with free food and a few free drinks!).
• Free meal on shift – fuel for service!
• Uniform provided.

What you'll be doing as part time Hotel Receptionist

Reporting to the Hotel Assistant Manager, you will be involved in:

• Delivering excellent customer service for our guests – no day is the same!
• Making room sales and meeting sales targets.
• Checking guests in and out – taking payments and processing correctly.
• Handling guest enquiries and helping our guests have the best stay possible.
• This is not a role that can be worked remotely, so successful applicants need to be able to work within the chosen hotel.

About our ideal part time Hotel Receptionist

You are friendly, confident and passionate about providing fantastic customer service to our guests. You’ll be a team player – willing and able to help out where needed and support your colleagues. You are motivated by meeting targets and are sales driven. You’ll also enjoy the more administrative side of the role and will have fantastic attention to detail and the ability to anticipate what guests need!

You will, ideally, have good availability to work a combination of early shifts (7am – 3pm) and late shifts (2pm – 10pm) on a mixture of weekday and weekend days (rota based). We can be flexible to work around other commitments within reason!

The application and interview process

To apply for the role, please send your CV and covering letter (ideally as PDF documents) via the apply now link. The closing date for applications is Friday 19th December 2025.

Shortlisted applicants will be contacted by email first to confirm a time for a first round telephone interview. The interview process will involve a first round telephone interview with a member of the HR team and short‑listed candidates will then be invited for a final round interview.

We may close this vacancy early if we find the right candidate – so don't wait to apply!