Hospitality Team Member - Flexible Hostel & Bar/Reception

YHA’s group; Hartington; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable hostel organization is seeking a Hospitality Team Member for YHA Hartington Hall, a historic manor situated in a beautiful village in the Peak District. The role involves providing exceptional customer service, covering various tasks in reception, cafe, and housekeeping. We offer a flexible fixed-term contract with a payment of £12.21 per hour, rising to £12.71 per hour in 2026. Enjoy exclusive staff benefits including free hostel stays, discounts, and a supportive work environment.

Benefits

10 free hostel nights per year

Staff discounts and cashback portal

Free YHA Membership yearly

Employee Assistance Program support

Qualifications

• Experience of working face to face with customers.
• Experience in a team environment.
• Punctual and capable of flexible shift work.
• Ability to prioritize tasks under pressure.
• Understanding of YHA’s mission.
• Embodying HEART values in daily work.

Responsibilities

• Provide great customer service to all guests.
• Work on reception, welcoming guests.
• Efficiently manage guest check-ins and check-outs.
• Ensure cleanliness through housekeeping duties.
• Prepare and serve food and beverages.

Skills

Customer service experience

Teamwork ability

Excellent timekeeping

Ability to manage workload pressure

Knowledge of YHA's core purpose

Demonstration of HEART values

Job description

A charitable hostel organization is seeking a Hospitality Team Member for YHA Hartington Hall, a historic manor situated in a beautiful village in the Peak District. The role involves providing exceptional customer service, covering various tasks in reception, cafe, and housekeeping. We offer a flexible fixed-term contract with a payment of £12.21 per hour, rising to £12.71 per hour in 2026. Enjoy exclusive staff benefits including free hostel stays, discounts, and a supportive work environment.