Hospitality Team Member Flexible 20h/wk (Hostel Monthly)

YHA’s group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality provider in Manchester seeks a Hospitality Team Member. This role involves providing exceptional customer service, assisting with various tasks from check-ins to food preparation. Ideal candidates should be flexible, hardworking, and able to thrive in a team-focused environment. The position offers a permanent, flexible contract with a minimum of 20 hours per week, a pay rate starting at £12.21 per hour, and excellent staff benefits including free hostel stays.

Benefits

10 nights free hostel stays per year for you and up to 3 friends

Access to YHA’s staff discount and cash back portal

Free YHA Membership each year

Access to Employee Assistance Program

Responsibilities

• Provide great customer service to all customers, members, and guests.
• Work on reception, offering insights about the hostel and the local area.
• Use systems for efficient guest check-ins and check-outs.
• Carry out housekeeping duties for a comfortable environment.
• Assist in the preparation and serving of food and drinks.

Skills

Experience working face to face with customers

Experience working in a team

Excellent timekeeping

Ability to manage varying pressures

Knowledge of YHA's core purpose

Demonstration of HEART values

Job description

A renowned hospitality provider in Manchester seeks a Hospitality Team Member. This role involves providing exceptional customer service, assisting with various tasks from check-ins to food preparation. Ideal candidates should be flexible, hardworking, and able to thrive in a team-focused environment. The position offers a permanent, flexible contract with a minimum of 20 hours per week, a pay rate starting at £12.21 per hour, and excellent staff benefits including free hostel stays.