Hospitality Co-Orindator

Buckshawretirementvillage; Chorley; On-site; Full time

Job summary

A retirement community in Chorley is looking for a Hospitality Coordinator to enhance customer service for residents. The role involves delivering training to staff, ensuring high-quality standards in the Bistro, and responding promptly to customer requests. Ideal candidates will possess strong communication skills and experience in hospitality. Competitive pay and various benefits are offered, including career growth opportunities. Candidates must have the right to work in the UK and will undergo a DBS check.

Benefits

Access up to 50% of earned wages

Funded qualifications

Gym discounts

Exclusive retail discounts

Free parking

Qualifications

• Enthusiastic individual with a passion for customer service.
• Ability to build and maintain relationships with residents.
• Experience in hospitality roles preferred.

Responsibilities

• Deliver customer service training to Hospitality Assistants.
• Respond to customer requests in a timely manner.
• Ensure quality checks are met in the Bistro.
• Deliver enhanced level of customer service to residents.

Skills

Customer service training

Relationship building

Quality assurance

Communication skills

Job description

New year, better opportunities. Join HICA today and start the year where your future belongs.

We are looking for an enthusiastic individual to join our growing team at The Court as a Hospitality Coordinator, based within the Beautiful Buckshaw Retirement Village, Chorley!

The company is unable to sponsor the employment of international workers in this role. You will be required to provide evidence of your right to work in the UK.

Pay & Hours

• £12.52 per hour
• 35 hours per week
• Working on a rota covering 7 days per week, including every other weekend!

The Role

• To use customer feedback to look at new and improved ways of working.
• To deliver Customer Service training and coaching to the Hospitality Assistants who deliver support services within the Court.
• Ensure quality checks and standards are met throughout the Bistro.
• To respond to customer requests in a timely manner to ensure customer waiting time is kept to a minimum.
• To deliver an enhanced level of customer service to the residents of the Court. To be available to serve customers at the bar and deliver a table service.
• Build and maintain good relationships with residents and their relatives, while adhering strictly to the requirement for confidentiality.
• To identify innovative approaches to test timeliness quality and care aspects of food and beverage service delivery.

Benefits

• Stream – Access up to 50% of your earned wages instantly
• Car & Cycle Schemes – Spread MOT/repair costs & save up to £1,000 with Halfords
• Instant Recognition – Win vouchers for going above and beyond
• Career Growth – Funded qualifications & clear progression
• Monthly Lottery – Big cash prizes
• Exclusive Discounts – Retail, supermarkets, holidays & more
• Fitness Perks – Gym discounts & free workouts
• Smart Savings & Loans – Affordable finance options
• Health Plans – Discounted hospital & death benefit cover
• Free Parking – Hassle-free parking at work

About us

Buckshaw Retirement Village – providing care, support & village life, all in one place.

The Retirement Village provides a unique approach by combining beautiful, purpose-built accommodation with a dynamic and lively activity and wellbeing programme alongside access to 24-hour care and support. The village is home to our on-site bistro and bar, hairdressing salon, village shop and wellbeing suite.

The HICA Group are a ‘Not for Profit’ organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing homes and within the community.

Please note that successful candidates will be required to undertake an enhanced DBS check.

Please apply via the following email

* CV Upload