Home-Based Housing Officer: Tenancy & ASB Specialist

Inside Housing Management; Bedford; Hybrid; GBP 36,000; Full time

Job summary

A housing organization in Bedford is seeking a Housing Officer to manage rent collection, handle anti-social behaviour, and support tenant sustainment. The role offers a salary of £35,500 including a car allowance, alongside benefits such as 28 days holiday and a generous pension scheme. Ideal candidates will have experience in housing management and excellent customer service skills. The position is home-based with regular visits and meetings at the Head Office.

Benefits

28 days holiday plus Bank Holidays

Generous contributory pension scheme

Private health care

Free life assurance

Access to wellbeing services

Discounted gym membership

Retail discount scheme

Qualifications

• Experience in housing or tenancy management, ideally in social housing.
• Understanding of ASB legislation and case handling practices.
• Ability to manage rent arrears and support tenants.

Responsibilities

• Manage rent collection and support tenants to sustain their tenancies.
• Handle ASB cases effectively with swift resolutions.
• Conduct estate inspections and fire safety checks.

Skills

Previous experience in housing or tenancy management

Strong understanding of ASB legislation

Proven ability to manage rent arrears

Excellent customer service skills

Strong problem-solving skills

Effective communication skills

Job description

A housing organization in Bedford is seeking a Housing Officer to manage rent collection, handle anti-social behaviour, and support tenant sustainment. The role offers a salary of £35,500 including a car allowance, alongside benefits such as 28 days holiday and a generous pension scheme. Ideal candidates will have experience in housing management and excellent customer service skills. The position is home-based with regular visits and meetings at the Head Office.