Hire Contracts Manager - Mechanical Services - ICS Cool Energy Ltd

Thermo King Corp.; United Kingdom; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading climate solutions company in the United Kingdom is seeking a Contracts Manager for Mechanical Services. This role requires exceptional customer service and technical support to enhance customer experience. Candidates should have a strong background in service or field-based roles, along with leadership experience. Competitive compensation and benefits are offered.

Benefits

Competitive compensation

Comprehensive benefits programs

Qualifications

• Proven experience in service or field-based technician role.
• Experience in leading a field service team.
• Excellent communication skills with the ability to motivate technicians.

Responsibilities

• Diagnose system problems when servicing products and equipment.
• Carry out work for Planned Preventative Maintenance (PPM).
• Build and maintain strong relationships with customers.

Skills

Customer service principles

Interpersonal skills

Analytical thinking

Problem-solving abilities

F-Gas certification

Proficient in Microsoft Office Suite

Tools

Diagnostic software

Apps

Job description

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Hire Contracts Manager - Mechanical Services - ICS Cool Energy Ltd

At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview:

The Contracts Project Manager is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes, whilst coaching and supporting the team in the region.

Responsibilities

• Customer and Technical: Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
• Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
• Build and maintain strong relationships with customers, acting as a trusted point of contact.
• Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
• Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
• Reporting and Analysis: Generate regular reports on completed invoiced work orders.
• Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
• Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.
• Proven experience in service or field-based technician role.
• Proven experience in leading a field service team
• Experience in coaching and monitoring team performance and development plans
• Strong knowledge of customer service principles.
• Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences
• Analytical thinking and problem-solving abilities.
• Proficiency in using Apps, diagnostic software, and MS Office Suite.

Skills and Capabilities

• Knowledge of manufacturing industry an advantage
• Leading teams across remote geography is an advantage
• People and communication skills with a positive mindset
• Able to work with minimal supervision.
• Appropriate skilled based certificates with F-Gas
• Able to cover standby and call outs on a planned scheduled basis to include weekday, weekends and bank holidays
• Proficient in using Microsoft Office Suite.
• UK Drivers licence as a company vehicle will be allocated
• Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Important notices

Please beware of potential recruitment scams. We don't hire via Telegram.

REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 469272 Trane Technologies is a diverse and inclusive environment. We are an equal opportunity employer and are dedicated to hiring qualified protected veterans and individuals with disabilities.