Healthy Homes Advisor

GreenSquareAccord; United Kingdom; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

A leading housing support provider in the United Kingdom seeks a dedicated individual to address damp and mould issues in homes across Wiltshire, Oxford, and Glos. The role involves advising customers on improving indoor conditions and managing cases effectively. Candidates should have qualifications in customer service and a background in social advisory roles, enhancing their ability to support tenants. The position offers flexible working, training opportunities, and comprehensive benefits, making it ideal for those passionate about helping others.

Benefits

Trust based flexible working

25 days annual leave

One day off for birthday

Defined contribution pension scheme

24/7 online health support

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Experience in a social advisory or care role.
• Ability to provide customer support regarding home conditions.
• Preparedness to undergo training and DBS check.

Responsibilities

• Advise customers on reducing humidity and optimising heating.
• Manage damp and mould cases through an effective system.
• Conduct property surveys and liaise with customers.

Skills

Communication Skills

Customer Service

Problem Solving

Education

Level 1 or 2 NVQ in Customer Service

HNC in Construction

Qualifications in a social advisory or care background

Job description

Job Location: Wiltshire, Oxford and Glos - Field Based.

Salary: £31,350.00 (+ Essential Car Allowance) £750.00 per annum

Contract type: Permanent

Working hours: Full Time

About the role

At GreenSquareAccord, we take damp and mould issues seriously. Our aim is to eradicate damp and mould from our customers’ homes and to support them through this process. We would like an individual to be a part of the team supporting tenants in our work to deal with the issues of damp and mould. The role will be integral to helping people in a supportive and understanding way and providing them with advice on how to best deal with the issues leading to damp and mould.

• To provide advice to customers to optimise humidity in their homes, to reduce the effects of condensation and effectively utilise their heating system and convey small changes that can make a difference.
• To monitor and action all damp and mould cases through an effective case management system.

Ensure actions are undertaken in a timely manner in line with GSA DMC Policy and Procedure and regulatory requirements such as Awaabs Law.

To liaise with colleagues and stakeholders, such as internal and external customers, including contractors.

• To identify and report property surveys that require detailed technical investigations or complex solutions.
• Plan and schedule visit at the customers convenience.
• To undertake cleaning/treatment of small areas of mould growth whilst providing support and advising customers how to maintain a healthy home.
• To report on any hazards identified within the home.
• To report any minor remedial repairs, follow up and ensure they have been completed.
• To report any safeguarding or wellbeing concerns.
• To keep accurate records and update when required to ensure we capture all information related to a customer’s home.
• To liaise with other teams and directorates to ensure we are always doing the best for our customer and have their interests or concerns at heart.
• As this is a new role, it may evolve as legislation changes and in consultation with the post holder it is liable to variation to reflect or anticipate changes.
• To respond to complaints promptly.

Please note that if you are successful in this role, we will require a DBS check to be completed. Further details will be sent following offer.

Prepared to attend and take part in training to increase knowledge and experience.

Working towards HNC in construction.

Level 1 or 2 NVQ in Customer Service.

Qualifications in a social advisory / care or support background.

Benefits

• Trust based flexible working and supportive and friendly teams
• 25 days annual holiday entitlement, increasing to 30 days
• One day off for your birthday
• Opportunity to buy or sell annual leave
• A defined contribution pension scheme GSA matches up to 6% contributions
• We offer a service which provides 24/7 online GP appointments, second medical opinions, health checks, mental health support, 24/7 medical health helpline, wellbeing app, nutrition advice and fitness plans and legal and financial support.
• Access to Blue Light discount card membership
• Confidential Employee Assistance Programme (EAP).
• Cycle to work Scheme
• Eligible for occupational sick pay

All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord is a Disability Confident Employer; therefore we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.

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