Healthcare Helpdesk Operator — Calm, Patient‑Focused Support

Sodexo France; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading service provider in Stoke-on-Trent is looking for a Helpdesk Operative to efficiently receive and process service requests at Royal Stoke Hospital. The position offers various shifts and a fixed-term contract at £13.38/hour, with numerous perks like uniform, discounts, and mental health resources. Ideal candidates must excel in communication, IT literacy, and remain calm under pressure while providing excellent customer service. Join this supportive team and make a difference in patient experiences.

Benefits

Uniform Provided

Access to Blue Light Card

Sodexo Discounts

Mental health and wellbeing resources

Employee Assistance Programme

Free health & wellbeing app

Discounts on high street brands

Retirement savings plan

Opportunities for learning and development

Flexible working

Qualifications

• Strong communication skills and team spirit are essential.
• IT literacy, particularly with Microsoft Office, is required.
• Candidates must handle sensitive information responsibly.

Responsibilities

• Receive, log, and process service requests efficiently.
• Contribute to a 24-hour Helpdesk and Reception service.
• Handle customer complaints professionally.

Skills

IT literate with Microsoft Office knowledge

Excellent communication skills

Team spirit

Ability to stay calm under pressure

Detail-oriented

Job description

A leading service provider in Stoke-on-Trent is looking for a Helpdesk Operative to efficiently receive and process service requests at Royal Stoke Hospital. The position offers various shifts and a fixed-term contract at £13.38/hour, with numerous perks like uniform, discounts, and mental health resources. Ideal candidates must excel in communication, IT literacy, and remain calm under pressure while providing excellent customer service. Join this supportive team and make a difference in patient experiences.