Head of e-Commerce

Manchester Airport plc.; Manchester; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading airport solutions provider in Manchester is seeking a Head of Ecommerce to shape their global e-commerce strategy. The successful candidate will lead a team to maximize online revenue and enhance customer experiences. Ideal applicants have strong eCommerce operations experience and a proven track record in digital trading. Enjoy benefits like 25 days holiday, a company pension, and various flexible perks.

Benefits

25 Days Holiday, with the option to buy up to 10 more

10% Company Pension

Annual Bonus Scheme

On Site Gym

MediCash Scheme

A Host of Flexible Benefits & Discounts

Qualifications

• Strong track record in leading eCommerce operations at scale.
• Deep understanding of eCommerce technologies and digital marketing.
• Experience managing P&L and driving measurable growth.
• Excellent communication and collaboration skills.
• A creative and inquisitive mindset.

Responsibilities

• Define and execute global eCommerce strategy.
• Drive revenue growth through data-led trading strategies.
• Build and lead a high-performing eCommerce team.
• Partner with marketing and tech teams for online experiences.
• Manage global merchandising and inventory strategies.

Skills

Leadership

Analytical skills

Digital marketing performance

eCommerce operations

Problem-solving

Job description

Head of Ecommerce
Manchester/Hybrid
Permanent

About CAVU: For airports, for partners, for people. We are CAVU. At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences. From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners. We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self. Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel. If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you. Together, we can reach new heights. Together, we are CAVU.

What’s the role?

As Head of eCommerce, you’ll join CAVU’s Senior Leadership Team and shape the future of our global e-commerce strategy. You’ll lead a talented team to deliver outstanding trading performance across our owned digital channels, ensuring a customer- and data-led approach that maximises revenue and EBITDA growth. You’ll collaborate closely with our Marketing, Product & Tech, Finance, and Business Development teams to deliver innovation, insight and consistent commercial success across multiple territories. Reporting to the Commercial Director, this role carries end-to-end P&L ownership for CAVU’s global distribution businesses. You’ll define and execute strategies that deliver best-in-class online experiences, optimise conversion and average order value, and ensure strong year-on-year commercial performance.

• Defining and executing CAVU’s global eCommerce strategy, aligned to business goals and customer needs.
• Driving revenue and profit growth through data-led trading strategies and continuous optimisation.
• Building, developing, and leading a high-performing eCommerce team.
• Partnering with content, marketing, and tech teams to deliver high-impact online experiences.
• Managing global merchandising, inventory, and discounting strategies to optimise sales performance.
• Applying data-driven insights to monitor performance, identify opportunities, and act decisively.

About You:

You’re an experienced eCommerce leader who thrives on driving growth, solving commercial challenges, and inspiring teams. You’ll combine strategic thinking with hands‑on expertise in digital trading, analytics, and conversion optimisation.

• A strong track record in leading eCommerce operations at scale, ideally in a global or multi‑brand environment.
• Deep understanding of eCommerce technologies, online trading strategy, and digital marketing performance.
• Strong analytical and problem‑solving skills — comfortable using data to make commercial decisions.
• Experience managing P&L and delivering measurable revenue and EBITDA growth.
• Excellent leadership, communication, and collaboration skills.
• A creative and inquisitive mindset, with the ability to challenge and innovate.

The Perks:

• 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays
• 10% Company Pension
• Annual Bonus Scheme
• On Site Gym
• MediCash Scheme
• A Host of Flexible Benefits & Discounts – including retail, rail, travel and more

ID&E at CAVU At CAVU, ID&E is extremely important to us. Our goal is to make CAVU inclusive to all and we are an equal opportunities employer. We do not discriminate based on religion, race, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Did you know that some people may be less likely to apply to job adverts than others? For example, research shows women are less likely to apply if they don’t meet every single requirement listed in the advert. So, if you’re reading this and perhaps don’t tick every box, please still make yourself known to CAVU. We’d love to hear from you! We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance. Are you ready to reach new heights? Please apply via the link.

What will make you successful in the role?