Head of Digital Adoption

Foot Anstey LLP; Bristol; Hybrid; GBP 150,000 - 200,000; Full time

Job summary

A UK law firm is seeking a Head of Digital Adoption to lead initiatives that empower employees in technology usage. The role involves developing a digital adoption strategy, designing training programmes, and leading a team. Candidates should have experience in digital transformation, strong analytical and communication skills, and a background in professional services. This position offers competitive salary and benefits, with a focus on continuous improvement and innovation.

Benefits

Competitive salary and performance-linked bonus

Enhanced parental leave policies

Private healthcare and wellbeing initiatives

Qualifications

• Proven experience in digital adoption and training within professional services.
• Strong understanding of user engagement strategies and transformation principles.
• Excellent analytical skills with the ability to interpret data.
• Exceptional communication and stakeholder management skills.
• Experience managing and developing a team.
• Exposure to innovative and AI-enabled technologies.

Responsibilities

• Develop and deliver a digital adoption strategy aligned with objectives.
• Create and maintain a technology skills framework.
• Define KPIs and report on adoption rates using data.
• Design and deliver training programmes in partnership with Talent Development.
• Lead a team of three, providing coaching and mentoring.
• Collaborate with stakeholders across Technology and Legal Operations.
• Drive the use of innovative solutions and AI.

Skills

Experience in digital adoption and training

Understanding of user engagement strategies

Analytical skills

Communication skills

Team management experience

Exposure to AI technologies

Job description

Ready to lead the way in how our people embrace technology and learn new digital skills at Foot Anstey? We’re one of the UK’s most forward-thinking law firms, built on a foundation of innovation, collaboration, and ambition.

Role Overview

Role: Head of Digital Adoption

Team: IT

Location: Hybrid working from Bristol or Exeter

Working Pattern: Full time

Why this role matters: This role is all about empowering our people to make the most of the technology at their fingertips – helping them work smarter, not harder. You’ll champion new tools and innovations, guiding colleagues through change and ensuring they feel confident and supported every step of the way. You and your team will be the go-to experts for driving digital confidence across the business.

What you’ll do

This is a pivotal leadership role within our IT team, driving learning initiatives that ensure our people engage with, adopt, and become proficient in the technologies that support their work. You will design frameworks, set measurable goals, and champion a culture of continuous improvement and innovation – supporting the firm’s ambitions for growth and our colleagues use of AI and emerging technologies.

• Develop and deliver a digital adoption strategy aligned with firm objectives, and champion innovative ways of working.
• Create and maintain a technology skills framework, assessing proficiency and identifying gaps.
• Define KPIs and report on adoption rates, using data to drive actionable insights.
• Design and deliver training programmes in partnership with Talent Development, promoting best practice and engagement.
• Lead a team of three, providing coaching and mentoring to support growth.
• Collaborate with stakeholders across Technology, Legal Operations, and Practice Groups to ensure solutions meet user needs.
• Drive the use of innovative solutions and AI, identifying opportunities to improve productivity, quality, and accessibility of legal knowledge.

What we’re looking for

• Proven experience in digital adoption and training within professional services (law firm experience desirable).
• Strong understanding of user engagement strategies and digital transformation principles.
• Excellent analytical skills with the ability to interpret data and influence decisions.
• Exceptional communication and stakeholder management skills.
• Experience managing and developing a team.
• Exposure to introducing innovative and AI-enabled technologies, including running pilots and assessing outcomes.

Benefits

• Competitive salary and performance-linked bonus.
• Enhanced parental leave policies.
• Private healthcare and wellbeing initiatives (e.g., mental health support, gym memberships).

Equal Opportunities Employer

We are proud to be an Equal Opportunities Employer. As part of our commitment to diversity and inclusion, we invite applicants to complete optional demographic questions. Any information you choose to share will be anonymised and not linked to your application.

For applicants in Northern Ireland: To meet our obligations under the Fair Employment & Treatment (NI) Order 1998, we monitor community background and sex to promote equality of opportunity. While you’re not required to answer these questions, we encourage you to do so. Your responses will be used anonymously for reporting to the Equality Commission and will not influence any recruitment or employment decisions.

To find out more about Diversity and Inclusion at our firm – click here.