Guest Service Agent - Part Time

Crystalbrook Collection; Newcastle upon Tyne; On-site; GBP 24,000 - 28,000; Full time

Job summary

A luxury hotel brand in Newcastle upon Tyne seeks a dedicated Guest Services team member to enhance the guest experience. Responsibilities include providing exceptional service by checking guests in and out, processing transactions, and collaborating with various departments. The ideal candidate will have a background in guest services, a problem-solving mindset, and a passion for guest satisfaction. The position offers flexibility across various shifts and exceptional benefits, including discounts on food and drinks and a supportive work environment.

Benefits

50% F&B discount across all venues

$99 Room rates for employees

Extra leave and earth advocacy days

Sustainability practices engagement

Internal mobility program

Online learning and career development

Personalized employee support

Service recognition and team events

Qualifications

• Previous guest service experience, preferably in a hotel.
• Ability to resolve concerns logically.
• Empathy in anticipating guest needs.

Responsibilities

• Anticipate guest queries and provide assistance.
• Efficiently check guests in and out.
• Process guest transactions accurately.
• Collaborate with departments to prepare rooms.
• Flexible availability across shifts from 7am to 11pm.

Skills

Guest service experience

Problem-solving

Empathy

Computer proficiency

Local knowledge

Can-do attitude

Tools

Opera PMS

Job description

Crystalbrook Kingsleyhas transformed Newcastle’s former Council Administration Centre into an elegant and sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues. With the City Hall Civic Theatre, Newcastle Art Gallery and War Memorial moments away, Kingsley is culturally connected, celebrating what has been and what is to come.

THE ROLE:

You will curate the hotel experience for our guests by:

• Anticipating and attending to guest queries.
• Checking guests in and out with efficiency, friendliness and flair.
• Processing daily guest transactions and accounts accurately and efficiently.
• Collaborating with other departments, to ensure that the Hotel’s rooms are properly prepared for arriving guests.
• Available to work across rosters that range across 7am - 11pm over 7 days.

ABOUT YOU:

Your many talents will include:

• Previous guest service experience (hotel experience an advantage)
• A logical, common-sense approach to resolving concerns.
• An empathic ability to anticipate our guests' needs.
• Proficient in computer applications (Opera PMS an advantage).
• Hold a manual driver’s licence.
• Familiar with Newcastle and the wider Hunter region.
• Demonstrated 'can-do' approach to your duties.

THE BENEFITS:

You will work with exceptional people in a supportive, diverse and passionate environment and this is a vital position within our team at Crystalbrook Collection.

You will enjoy a flexible range of benefits that include:

• A market leading 50% F&B discount across all Venues
• $99 Room rates and a generous friends and family discount
• Lifestyle benefits including extra leaveand earth advocacy days
• Green future - we are committed to enhanced sustainability practices
• Dedicated Internal Mobility Programme and reward scheme
• Online learning, career enhancement and development plans
• Personalised employee support network
• Regular service recognition and team events

Crystalbrook Collectionis an award-winning hotel development and management company, proudly showcasing Australia's newest portfolio of distinctive upscale hotels, restaurants and bars where differences are applauded. In just six years, we own and manage luxury hotel assets worth over AU$1 billion across NSW and QLD.Our growth trajectory continues with exciting plans for new hotels in Adelaide and Canberra, along with ambitions for further expansion both in Australia and Internationally.

Our environment is dynamic and entrepreneurial, we are focused on crafting exceptional customer experiences that reflect the individuality of people within each of our locations. We are passionate advocates for equality and diversity and welcome individuals to apply through the link provided - we look forward to hearing from you!