Guest & Owner Experience Co-ordinator - Hoburne Bashley

Hoburne Ltd; New Milton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leisure company in New Milton is seeking a Guest & Owner Experience Co-ordinator. This full-time position involves maintaining owner accounts and supporting reception operations. The ideal candidate will possess strong communication and organizational skills, alongside experience in hospitality. Shift flexibility is required, including evenings and weekends. Join a team dedicated to providing excellent service while enjoying various benefits such as competitive pay and leisure discounts.

Benefits

Competitive pay

Access to leisure facilities

Enhanced parental leave

33 working days holiday

Qualifications

• Previous experience in a receptionist or administrative role, preferably in hospitality.
• Basic understanding of financial processes like invoicing and payments.
• Ability to demonstrate experience against listed responsibilities.

Responsibilities

• Update and maintain accurate records for bookings and financial transactions.
• Assist in resolving account balances and overdue invoices.
• Greet and assist guests with check-ins and inquiries.

Skills

Strong communication skills

Excellent organizational abilities

Proficient in Microsoft Office

Ability to multitask

Customer service experience

Job description

Benefits

• Competitive pay
• Hoburne benefits platform
• Hoburne Team Card which includes 50% off Food and Drink
• Free membership at Hoburne Golf Parks
• Discounts on holidays
• Access to our leisure facilities on all our parks
• Enhanced Parental leave * (T & C’s apply)
• 33 working days holiday (pro-rata for part-time)
• Access to our Employee Assistance Programme (EAP)

Responsibilities

• Update and maintain accurate records for bookings, owner accounts, and financial transactions.
• Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
• Assist in resolving account balances, payments, and overdue invoices.
• Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
• Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
• Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
• Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Qualifications

• The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
• Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
• Basic understanding of financial processes, such as invoicing, payments, and account management.
• Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
• Excellent organisational and multitasking abilities with attention to detail.
• Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.

About the role

Hoburne Bashley are looking for a Guest & Owner Experience Co‑ordinator to join their team. The successful applicant will benefit from supporting reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance while championing face‑to‑face communication.

This is a permanent role, offering full time hours. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.

If you feel you have the experience and the qualities, we are looking for please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.