Guest Experience Manager — Flexible, Wellness‑Driven Luxury

4C Group; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel management company in London seeks a Guest Experience Manager to oversee guest interactions and ensure high hospitality standards. The ideal candidate should have strong interpersonal skills, fluency in English, and knowledge of Opera PMS, with a positive and welcoming attitude. This role includes maintaining guest relationships and promoting wellness during travel. The organization offers flexible work arrangements and numerous employee benefits, making it an inviting workplace for dedicated professionals.

Benefits

Flexible working

Staff accommodation rates

Health Cash Plan

Continuous Learning & Development opportunities

Meals on duty

Qualifications

• Fluent in English, additional languages are a plus.
• Immaculate appearance and good interpersonal skills.
• Self-starter with a positive attitude.

Responsibilities

• Ensure high levels of hospitality and service.
• Track service issues and maintain guest relationships.
• Communicate brand content to maintain guests' wellness routines.

Skills

Pleasant and welcoming manner

Flexible & adaptable

Oral & written fluency in English

Knowledge of Opera PMS

Positive attitude

Job description

A leading hotel management company in London seeks a Guest Experience Manager to oversee guest interactions and ensure high hospitality standards. The ideal candidate should have strong interpersonal skills, fluency in English, and knowledge of Opera PMS, with a positive and welcoming attitude. This role includes maintaining guest relationships and promoting wellness during travel. The organization offers flexible work arrangements and numerous employee benefits, making it an inviting workplace for dedicated professionals.