Guest Experience Manager

BOXPARK; Norwich; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading hotel chain is seeking an enthusiastic guest-facing professional at their Norwich location. In this vital role, you will provide a warm welcome and ensure a memorable experience for guests. Responsibilities include maintaining high customer service standards and resolving any conflicts. Ideally, candidates will have previous experience in a similar role within a 4-star environment. The position offers great benefits such as free health club membership and discounts. Join a team committed to diversity and excellence.

Benefits

Free health club membership

Discounts across golf services

Family & Friends discounts

Support with training & qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Qualifications

• Previous experience within a similar role or guest-facing position.
• Experience working in a 4-star or above hotel environment.
• Extremely passionate about providing an exceptional guest experience.

Responsibilities

• Ensure guests receive a warm welcome and a final farewell.
• Turn moments into memories for guests during their stay.
• Maintain the highest level of guest experience throughout.

Skills

Outstanding customer service skills

Conflict resolution

High attention to detail

Experience in a similar role

Passionate about guest journey

Job description

Overview

Is an exceptional guest experience your priority? Are you that ‘go to’ individual?

The important stuff

• Free health club membership (T&Cs apply)
• Discounts across golf including membership, guest rates, green fees, buggies and clothing
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be that ‘warm welcome’ and ‘final farewell’ and everything in between during the guests stay at the hotel. Turning moments into memories and ensure they experience the highest level of guest experience!

Is this the role for me?

• Previo u sexperience within asimilar role or guest facing position
• Experience working in a 4* or above hotel environment
• Extremely passionate about a guest journey
• Outstanding customer service skills
• High attention to detail
• Conflict resolution

Curious to find out more?

Dunston Hall Hotel, Spa & Golf Resort is located in Norwich and is 4*, 166-bedroom property. Our hotel has beautiful garden views with an 18-hole golf course and the dining options include the Brasserie restaurant, Bunkers bar and a terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.