Guest Experience Duty Manager

Consortium of Lesbian, Gay, Bisexual and Transgender Voluntary and Community Organisations Limited; Blacknest; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prestigious hotel in England is offering an exciting opportunity for a Hotel Duty Manager. In this role, you will oversee Front of House operations and ensure exceptional guest experiences. Responsibilities include managing team performance, handling guest complaints, and promoting hotel services. Candidates should possess strong leadership skills and a passion for excellent customer service. This position offers a permanent contract in a renowned establishment recognized for its inclusivity and culture.

Qualifications

• Experience in hotel management or a similar role.
• Strong leadership skills and ability to train staff.
• Excellent customer service skills with a focus on guest satisfaction.

Responsibilities

• Oversee Front of House operations to ensure smooth guest experiences.
• Manage team performance and address complaints effectively.
• Assist in training and mentoring team members.

Skills

Guest satisfaction

Team training

Performance management

Complaint resolution

Communication

Job description

A prestigious hotel in England is offering an exciting opportunity for a Hotel Duty Manager. In this role, you will oversee Front of House operations and ensure exceptional guest experiences. Responsibilities include managing team performance, handling guest complaints, and promoting hotel services. Candidates should possess strong leadership skills and a passion for excellent customer service. This position offers a permanent contract in a renowned establishment recognized for its inclusivity and culture.